IJ04307: WHEN TRYING TO USE THE CAMERA OR + BUTTON FOR ATTACHMENTS IN 7.6.2.1 WORK EXECUTION ON IOS 11.2.2

Maximo Anywhere 7.6.2.1 Interim Fix 002

APAR status

• Closed as program error.

Error description

• REPRODUCTION STEPS
  Try to use the camera or + button for attachments in Work
  Execution or SR application
  
  INCORRECT BEHAVIOUR:
  The camera button in the application is completely non
  responsive, as is the plus button to attach a document.
  
  EXPECTED RESULTS
  Photo taken and added as an attachment (or attachment added if
  using the + button)
  
  ENVIRONMENT
  
  App Server IBM WebSphere Application Server 8.5.5.12
  
  Version Tivoli's process automation engine 7.6.0.3 Build
  20160114-1313
  DB Build V7603-151
  IBM TPAE Integration Framework
  7.6.0.3-MIF_7603_IFIX.20160217-1144 Build
  20160108-1912
  DB Build V7603-21TPAE OSLC Object Structure 7.6.2.1 Build
  20180110_112042-0600 DB Build V7621-06
  IBM Maximo Linear Management 7.5.0.0 Build 20141023-2230 DB
  Build
  V7500-01
  IBM Maximo Health, Safety and Environment Manager 7.6.0.0 Build
  20151124-1800 DB Build V7600-01
  IBM Maximo Asset Management Scheduler 7.6.2.0 Build
  20160114-1313 DB
  Build V7620-42
  IBM Maximo Anywhere 7.6.2.1 Build 20180110_112055-0600 DB Build
  V7621-02
  IBM Maximo Asset Management 7.6.0.3 Build 20160113-2204 DB Build
  V7603-01
  
  Server OS Windows Server 2012 R2 6.3
  
  Server DB Oracle 11.2 (Oracle Database 11g Enterprise Edition
  Release
  11.2.0.3.0 - 64bit Production With the Partitioning, Automatic
  Storage
  Management, OLAP, Data Mining and Real Application Testing
  options)
  
  mobile device: iOS 11.2.2
  Maximo Anywhere 7.6.2.1 Work Execution
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * all                                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * WHEN TRYING TO USE THE CAMERA OR + BUTTON FOR ATTACHMENTS IN *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• fixed
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  ANYWHERE APPS

• Fixed component ID

  5725M39MA

Applicable component levels