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IJ02856: REMARK DATE DOES NOT GET UPDATED WHEN REMARKS IS MODIFIED ON INCIDENT APPLICATION

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • On Incident, when updating Remarks (on Failure Reporting tab),
    the Remark Date does not get updated. The Remark Date only gets
    updated automatically the first time user enters a Remark. When
    the user changes the Remarks, only the Remarks gets updated.
    The Remark date does not get updated. Users would have to enter
    the date manually to reflect the current date.
    On Workorder tracking application, the Remark Date will always
    be updated automatically every time the use modifies the
    remark.
    STEPS TO RECREATE:
    1. Open any existing incident ticket
    2. Click on Failure Reporting tab
    3. Enter a value in Remarks
    4. The Remark Date gets updated automatically
    5. Change the value in Remarks
    6. Value in Remarks gets updated, but Remark Date does not get
    updated. This is the issue reported in this case.
    Found in ICD 753/TPAE 7507. The problem is also reproducible on
    ICD 7603/TPAE 7608.
    In the FAILUREREMARK table where the values are stored, the
    Remarks value gets update everytime the users make changes, but
    the date does not get changed unless the users change it
    manually.
    NOTE:
    This APAR is created for case # TS000040891
    

Local fix

  • Manually update the remarkdate everytime the remarks is modified
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * MAXIMO                                                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * REMARK DATE DOES NOT GET UPDATED WHEN REMARKS IS MODIFIED ON *
    * INCIDENT APPLICATION                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • The fix for this APAR is contained in the following maintenance
    package:
    	 | release\fix pack | Interim Fix for Release 7.6.1.0 Product
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ02856

  • Reported component name

    MAXIMO SYSTEMS

  • Reported component ID

    5724R46AV

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-12-27

  • Closed date

    2018-01-10

  • Last modified date

    2018-01-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    MAXIMO SYSTEMS

  • Fixed component ID

    5724R46AV

Applicable component levels

  • R760 PSY

       UP



Document information

More support for: Maximo Asset Management
System Related

Software version: 760

Reference #: IJ02856

Modified date: 10 January 2018