APAR status
Closed as program error.
Error description
When you print the Gantt View on Chrome the first time it works just fine. When you print a second time when you click OK you get a new tab that says, "Generating report for printing..." Sometimes it proceeds to the report page but it is completely empty and sometimes it just stays on the Generating report page. Either way is no good. This works correctly on Firefox, you can print as many times in a row as you wish. Reproduced on 7.6.0.9 and on 7.6.0.8. Need to test the other Scheduler apps. Steps to reproduce: 1. Using Chrome go to Graphical Scheduling. 2. Open any Schedule and go to the Gantt View tab 3. Using the Print Grid button that looks like a printer open the Select Columns to Print dialog. 4. Make whatever changes you wish to make on the dialog and click OK. 5. The Generating report page opens and quickly you see the report and it changes to a page with printer options and a Print and a Cancel button. This is the correct behavior. 6. Cancel the report. 7. Use the Print Grid button again, now the Generating report page opens and sometimes never goes away. Sometimes it is replaced by the page with the printer options but the right side that shows the report is now totally blank.
Local fix
Logout and log back in
Problem summary
**************************************************************** * USERS AFFECTED: * * Scheduler Users * **************************************************************** * PROBLEM DESCRIPTION: * * Unable to print a second time using Google Chrome * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
Fixed
Temporary fix
Comments
APAR Information
APAR number
IJ02638
Reported component name
MAXIMO SCHEDULE
Reported component ID
5724R46SE
Reported release
767
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-12-13
Closed date
2018-01-19
Last modified date
2018-01-19
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
MAXIMO SCHEDULE
Fixed component ID
5724R46SE
Applicable component levels
R767 PSY
UP
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Document Information
Modified date:
19 January 2018