IJ02520: "SEARCH OR SELECT TICKETS" WITHIN "RELATED RECORDS" IN SR/INCIDENT APPLICATION, ONLY "OPEN" (STATUS != CLOSED)

APAR status

• Closed as program error.

Error description

• SYSTEM INFORMATION
  
  Rational Team Concert and Rational ClearQuest Integration for
  IBM
  Control Desk 7.6.0.2075 Build BUILD DB Build V7511-00
  Survey Management for IBM Control Desk 7.6.0.2075 Build
  201703161751 DB
  
  Tivoli's process automation engine 7.6.0.6-IFIX20170828-1330
  Build
  20161019-0100 DB Build V7606-50 HFDB Build HF7606-10
  
  
  STEPS TO RECREATE:
  1. Go to Service Requests/Incidents application
  2. Tab to related records
  3. Do a search by typing text in the box for "search for
  tickets"
  4. Only the open tickets are returned
  
  From the logfiles I see historyflag = 0 when querying
  ticketstatus domain. Query returns only open records.
  

Local fix

• NA
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo users who use Related Records on an SR or Incident    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In a Ticket based application, closed tickets are not        *
  * displayed when user clicked Select Tickets under the Related *
  * Records tab.                                                 *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• This is fixed in code.
  
  The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Interim Fix for Release 7.6.1.0 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• maximo
  

Fix information

• Fixed component name

  ADMINISTRATION

• Fixed component ID

  5724R46A1

Applicable component levels

• R760 PSY

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