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IJ02489: BIM VIEWER ERROR MESSAGE WHEN CLICKING ON "SELECT RECORDS" CHECKBOX FROM APPLICATION LIST SCREEN.

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • PROBLEM:
    Table header controls missing in Locations List View.
    When you query for 200 or lest records in the Locations View
    List, then
    click Select Records, if there are more than 90 (?) records,
    the Table
    Header controls disappear.
    
    In my test I used a query and filter to limit to 184 records
    and had
    this issue.  If I reduced to 86 records, the table header
    controls
    displayed correctly
    Tested with 154 records and it was ok, but when trying with 194
    (filtered with type = operating and labor) the headers showed
    up but I
    received the following error part way down the screen.
    
    No viewer is installed. You can download the Autodesk BIM260
    plug-in
    from ISM or you can acquire a viewer from a 3rd party viewer
    vendor.
    
    PERFORMANCE ISSUE:na
    
    STEPS TO REPRODUCE:
    1) go to locations application list screen
    2) filter on the Type column for operating and labor.  On my
    demo
    instance this returned 193 records
    3) Click on the "Select Records" checkbox at the bottom of the
    screen
    4) Scroll up the list of records towards the top and you will
    see the a
    white section with the following error:
    No viewer is installed. You can download the Autodesk BIM260
    plug-in
    from ISM or you can acquire a viewer from a 3rd party viewer
    vendor.
    In the client's case it caused the header controls to not be
    seen.
    
    Issue also reproduced in Assets application by setting filter
    that
    returned 170 records and then clicking on Select Records.
    
    
    CURRENT ERRONEOUS RESULT:
    No viewer is installed error message. (BIM plug-in)
    EXPECTED RESULT:
    No error message
    ADDITIONAL INFO:
    
    ENVIRONMENT (SYSTEM INFO):
    
    TPAE 7.608 - IFIX 20170914
    

Local fix

  • na
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users.                                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * When Select Records is clicked on the list tab of Assets,    *
    * Locations, or Work Order Tracking for a large set of         *
    * records, a BIM viewer frame is displayed midway up the page. *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • The fix for this APAR is included in the following package:
                            | Release 7.6.1.0 of Base Services.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ02489

  • Reported component name

    ASSETS

  • Reported component ID

    5724R46AS

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-12-07

  • Closed date

    2017-12-08

  • Last modified date

    2017-12-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    ASSETS

  • Fixed component ID

    5724R46AS

Applicable component levels

  • R760 PSY

       UP



Document information

More support for: Maximo Asset Management
Assets

Software version: 760

Reference #: IJ02489

Modified date: 08 December 2017