IJ02412: RETURNING ITEM IN ISSUES AND RETURNS ON ANYWHERE FROM A DESKTOP REQUISITION FAILS WITH INVENTORY#CANNOTISSUEMOREMRCOMPLETE.

Maximo Anywhere 7.6.2.1 Interim Fix 002

APAR status

• Closed as fixed if next.

Error description

• ERROR DESCRIPTION:
  When returning item for desktop requisition, get error on
  device INVENTORY#CANNOTISSUEMOREMRCOMPLETE.
  PROBLEM:
  Unable to return item from Anywhere in Issues and Returns
  PERFORMANCE ISSUE:
  No
  STEPS TO REPRODUCE:
  How it works in the UI.
  -Create the desktop requisition (MR), apply it to a work order
  and add
  a requisition line item.  MR status = APPR.
  -From here, go to Inventory Usage and create new one. Select
  store room
  from MR line, select the RESERVED ITEMS from the workorder
  referenced
  in the MR. Save the Inventory Usage(IU). MR Status = APPR. IU =
  ENTERED.
  -Complete the IU. IU = COMPLETE. MR = CLOSED.
  -Check the work order and you will see under Actuals ->
  Material tab
  that it has a reserved line added for the item.
  --------ISSUE COMPLETE------
  --------START RETURN--------
  -Go to Inventory Usage. Create a new Inventory Usage, select
  storeroom
  (Same as previous). Select Items for RETURN and choose the item
  from
  the work order. IU = ENTERED.
  -Complete the new IU. IU = COMPLETE. Work order Actuals ->
  Material tab
  shows line for item return.
  CURRENT ERRONEOUS RESULT:
  Get error when returning item in Anywhere app. Item does not
  return.
  EXPECTED RESULT:
  Item to return, similar to desktop function.
  ADDITIONAL INFO:
  Logic in IssuesReturns app needs to match for desktop.
  ENVIRONMENT (SYSTEM INFO):
  TPAE 7608
  Anywhere 7.6.2
  LOCAL FIX:
  Complete return on desktop.
  

Local fix

• Return item on desktop version of Maximo.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Anywhere in Issues and Returns app Users                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Anywhere and Maximo business rules where out of sync         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels