IJ01924: CANNOT VIEW FILE/URL ATTACHMENTS IF FILENAME CONTAINS SPECIAL CHARACTERS AND/OR SPACES DUE TO EXTRA URL ENCODING

APAR status

• Closed as program error.

Error description

• Steps to replicate:
  Example:
  * File Name: What'sTulips.jpg
  - Create a File attachment for this file in Maximo.
  - then go to Attachments icon and click on the relevant
  filename.
    * The URL generated by Maximo for the attachment is:
    http://<host>//ATTACHMENTS/What&%23039;sTulips.jpg
  - You get a 'Page cannot be displayed' message
  - The file cannot be displayed due to the wrong URL which does
  not match the actual name of the file located in the DOCLINKS
  folder.
  -  change the URL to match the actual filename:
  http://<host>//ATTACHMENTS/What'sTulips.jpg
  -  The file shows correctly in the browser tab.
  Similar encoding issues are found with other special characters
  too, such as parenthesis, asterisk, ampersand, percent symbols,
  etc. as well.
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users with special characters in attachment filename         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * CANNOT VIEW FILE/URL ATTACHMENTS IF FILENAME CONTAINS        *
  * SPECIALCHARACTERS AND/OR SPACES DUE TO EXTRA URL ENCODING    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Fixed in label.jsp
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels

• R760 PSY

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