IBM Support

IJ00717: THE VERTICAL SCROLL BAR IN SOME START CENTERS IS RENDERING SLIGHTLY TO THE LEFT OF THE EXPECTED POSITION

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APAR status

  • Closed as program error.

Error description

  • REPRODUCTION STEPS:
    After migrating from IBM Control Desk 7.5.1 -> 7.6.0.2/Maximo
    7.6.0.6
    
    1) Set desktop resolution to 1366*768
    2) Open a Start Center which requires vertical scrolling
    
    INCORRECT BEHAVIOUR:
    The vertical scroll bar is rendered slightly to the left of the
    expected location
    
    EXPECTED RESULTS:
    The vertical scroll bar should be rendered at the right hand
    edge of the browser window
    
    ENVIRONMENT:
    Rational Team Concert and Rational ClearQuest Integration for
    IBM
    Control Desk 7.6.0.2075 Build BUILD DB Build V7511-00
    Survey Management for IBM Control Desk 7.6.0.2075 Build
    201703161751 DB Build V7511-01
    Service Desk Classification Content for IBM Control Desk
    7.6.0.2075 Build 201703161751 DB Build V7511-00
    IBM Maximo for Service Providers 7.6.0.0 Build 20141125-1930 DB
    Build V7600-05
    Quick Configuration for IBM Control Desk 7.6.0.2075 Build
    201703161751 DB Build V7511-00
    Screen Capturer for IBM Control Desk 7.6.0.2075 Build
    201703161751 DB Build V7530-00
    Asset Management for IBM Control Desk 7.6.0.2075 Build
    201703161812 DB Build V7601-03
    Instant Messaging Integration for IBM Control Desk 7.6.0.2075
    Build 201703161751 DB Build V7200-02
    Service Desk for IBM Control Desk 7.6.0.2075 Build 201703161751
    DB Build V7602-01
    Incident Management for IBM Control Desk 7.6.0.2075 Build
    201703161751 DB Build V7601-01
    Service Catalog for IBM Control Desk 7.6.0.2075 Build
    201703161751 DB Build V7602-04
    SLA Hold for IBM Control Desk 7.6.0.2075 Build 201703161751 DB
    Build V7530-01
    Self Service Center for IBM Control Desk 7.6.0.2075 Build
    201703161751 DB Build V7520-01
    Tivoli's process automation engine 7.6.0.6-IFIX20170308-0945
    Build 20161019-0100 DB Build V7606-50 HFDB Build HF7606-03
    Service Portal for IBM Control Desk 7.6.0.2075 Build
    201703161751 DB Build V7601-21
    IBM TPAE Integration Framework 7.6.0.6 Build 20161014-1504 DB
    Build V7606-24
    IBM Endpoint Manager Integration Enablement 7.6.0.2075 Build
    201703161751 DB Build V7602-02
    Service Desk Integration MEA for IBM Control Desk 7.6.0.2075
    Build 201703161751 DB Build V7530-00
    Configuration Items CMS LIC for IBM Control Desk 7.6.0.0202
    Build 201507210000 DB Build V7511-00
    Service Desk Everyplace for IBM Control Desk 7.6.0.2075 Build
    201703161751 DB Build V7510-03
    Release management for IBM Control Desk 7.6.0.2075 Build
    201703161751 DB Build V7602-01
    IBM Maximo Asset Management Work Centers 7.6.0.1 Build
    20161014-1326 DB Build V7601-41
    Configuration management for IBM Control Desk 7.6.0.2075 Build
    201703161751 DB Build V7530-02
    SmartCloud Provisioning and SmartCloud Orchestration Integration
    7.6.0.2075 Build 201703161751 DB Build V7511-04
    Service Request Management for IBM Control Desk 7.6.0.2075 Build
    201703161751 DB Build V7601-01
    Solution for IBM Control Desk 7.6.0.2075 Build 201703161751 DB
    Build V7602-01
    User interface widgets for IBM Control Desk 7.6.0.2075 Build
    201703161751 DB Build V7602-01
    Data Integration and Context Menu Service Configuration 7.5.0.0
    Build 20090911D2 DB Build V7117-07
    Change management for IBM Control Desk 7.6.0.2075 Build
    201703161751 DB Build V7602-03
    Common process components for IBM Control Desk 7.6.0.2075 Build
    201703161751 DB Build V7602-01
    IBM Endpoint Manager Integration Configuration 7.6.0.2075 Build
    201703161751 DB Build V7602-01
    Search for IBM Control Desk 7.6.0.2075 Build 201703161751 DB
    Build V7530-01
    Instant Messaging for IBM Control Desk 7.6.0.2075 Build
    201703161751 DB Build V7530-00
    Configuration items for IBM Control Desk 7.6.0.2075 Build
    201703161751 DB Build V7602-01
    Advanced Workflow Components for IBM Control Desk 7.6.0.2075
    Build 201703161751 DB Build V7600-01
    OSLC Support for IBM Control Desk 7.6.0.2075 Build
    201703161812M DB Build V750-06
    TPM Integration Module for IBM Control Desk 7.6.0.0202 Build
    201507210000 DB Build V7510-01
    IBM Tivoli Integration Composer for IBM Control Desk 7.6.0.2075
    Build 201703161812 DB Build V7560-01
    Problem Management for IBM Control Desk 7.6.0.2075 Build
    201703161751 DB Build V7601-01
    Live Chat for IBM Control Desk 7.6.0.2075 Build 201703161751 DB
    Build V7602-01
    Tivoli Remote Diagnostics for IBM Control Desk 7.6.0.2075 Build
    201703161751 DB Build V7511-00
    
    Reported with Firefox, Microsoft Internet Explorer 11, not
    Microsoft Internet Explorer 8
    

Local fix

  • Minimize/Maximize the browser window
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * n/a                                                          *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * THE VERTICAL SCROLL BAR IN SOME START CENTERS IS RENDERING   *
    * SLIGHTLY TO THE LEFT OF THE EXPECTED POSITION                *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • Fixed in library.js
    

Temporary fix

Comments

APAR Information

  • APAR number

    IJ00717

  • Reported component name

    CONFIG START CT

  • Reported component ID

    5724R46CY

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-10-13

  • Closed date

    2017-11-16

  • Last modified date

    2017-11-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CONFIG START CT

  • Fixed component ID

    5724R46CY

Applicable component levels

  • R760 PSY

       UP



Document information

More support for: Maximo Asset Management
Configurable Start Center

Software version: 760

Reference #: IJ00717

Modified date: 16 November 2017