IBM Support

IC99960: WINDOWS CLIENT BACKUP WITH OPTION JBB CRASHES FOR STUB FILE IN VOLUME ROOT

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Tivoli Storage Manager Client for Windows crashes when backup is
    running with option JBB and an HSM for Windows stub file located
    in the volume root is included in the backup run.
    No problem is observed with stubs that are located in a
    directory.
    
    Affected Products:
    Tivoli Storage Manager Client for Windows version 7.1.0
    
    Customer/L2 diagnostics:
    Crash dump:
    Stack Trace:
    0x00000000ACFDC4AA (0xBDEBA480 0x00000001 0x00000000 0xB91D0878)
    MSVCR110.dll, memmove()+298 bytes
    0x0000000091D3B738 (0x91F92330 0xBD856D80 0x00000000 0x00000002)
    dsmc.exe, cXMLiterator::cXMLiterator()+2246376 bytes
    0x0000000091A96952 (0x00000000 0x00000013 0x00000000 0x00000001)
    dsmc.exe
    0x0000000091A92FA3 (0x00000000 0x00000001 0x00000000 0x00000000)
    dsmc.exe
    0x0000000091A910F9 (0x00000000 0xBDEBA480 0x00000000 0x5304B257)
    dsmc.exe
    0x0000000091AB499B (0x00000000 0xBDE1D092 0xBB353C90 0xBB353CC0)
    dsmc.exe
    0x0000000091AB4719 (0x00000000 0xBB353C90 0xBDE704C0 0x00000000)
    dsmc.exe
    0x0000000091AB41FB (0xBB353C90 0xBB3DFA00 0xBB3DFA00 0xBB3FE220)
    dsmc.exe
    0x0000000091CCF0E1 (0x00000000 0x00000000 0xBB3FE220 0x00000000)
    dsmc.exe, cXMLiterator::cXMLiterator()+1802385 bytes
    0x0000000091CCF119 (0xB91ED6F0 0x00000000 0x00000000 0x00000000)
    dsmc.exe, cXMLiterator::cXMLiterator()+1802441 bytes
    0x00000000ACFC3FEF (0xAD061DB0 0x00000000 0x00000000 0x00000000)
    MSVCR110.dll, beginthreadex()+263 bytes
    0x00000000ACFC4196 (0x00000000 0x00000000 0x00000000 0x00000000)
    MSVCR110.dll, endthreadex()+402 bytes
    0x00000000B4491832 (0x00000000 0x00000000 0x00000000 0x00000000)
    KERNEL32.DLL, BaseThreadInitThunk()+26 bytes
    0x00000000B52CD609 (0x00000000 0x00000000 0x00000000 0x00000000)
    ntdll.dll, RtlUserThreadStart()+33 bytes
    
    Additional Keywords: JBB backup, WinHSM
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Tivoli Storage Manager backup-archive        *
    *                 client for Winodws versions 7.1              *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in level 7.1.1.                              *
    *                 Note that this is subject to change at the   *
    *                 discretion of IBM.                           *
    ****************************************************************
    

Problem conclusion

  • The problem has been fixed.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC99960

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-03-10

  • Closed date

    2014-03-19

  • Last modified date

    2014-03-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IC99960

Modified date: 19 March 2014