IBM Support

IC99953: BACKUP VM MESSAGE ANS2687W (RC6707) ON AUTOMATICALLY EXCLUDED INDEPENDENT OR PRDM DISKS

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The 'BACKUP VM' command on a VMware guest that has pRDM disks
    that exceed a 2TB size will fail with the following messages :
    
    ANS4174E Full VM backup of VMware Virtual Machine '<vmname>'
             failed with RC=6707 mode=Incremental Forever -
             Incremental, target node name='<target node>', data
             mover node name='<DM node>'
    ANS1228E Sending of object '<vmname>' failed.
    ANS2687W The virtual machine '<vmname>' contains one or more
             disks that exceed the maximum size limit. Specify the
             '-VMSKIPMAXVMDKS=yes' option to exclude these disks
             from the backup.
    
    even with the following active options in dsm.opt :
    
    VMPROCESSVMWITHPRDM YES
    VMPROCESSVMWITHINDEPENDENTDISK YES
    
    Adding option :
    VMSKIPMAXVMDKS YES
    
    will solve the problem but since pRDM disks will be excluded if
    the VMPROCESSVMWITHPRDM is set to YES, their size should not be
    checked for the 2TB limit.
    
    The same condition exist for Independent disks, with the message
    specific to Independent disk.
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager Client 7.1 on Linux and Windows
    
    Initial Impact: Low
    
    Additional Keywords: tdp4ve vmware VMSKIPMAXVMDKS ANS4174E
                         ANS2687W 6707
    

Local fix

  • Set the option VMSKIPMAXVMDKS to YES.
    Caution must be used with this option.
    With this option set, the client will not fail the backup of any
    virtual machine that has disk greater than 2TB, but will
    continue the backup, skipping the disk that is over the Tivoli
    Storage Manager supported maximum size of 2TB.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Backup-archive client version 7.1 running    *
    *                 on all Microsoft Windows and Linux           *
    *                 platforms.                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in level 7.1.1. Note that until the fixing   *
    *                 level is available, this information is      *
    *                 subject to change at the discretion of IBM.  *
    ****************************************************************
    *
    

Problem conclusion

  • TSM Client now continues backup if the disk is excluded as
    independent or pRDM.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC99953

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-03-10

  • Closed date

    2014-03-28

  • Last modified date

    2014-06-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • DSMAGENT
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71L PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IC99953

Modified date: 03 June 2014