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IC99853: AUTOMATIC CLIENT DEPLOYMENT FAILS WITH 'ANS4253E THERE WAS NOT ENOUGH DISK SPACE ON THE CLIENT COMPUTER'.

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APAR status

  • Closed as program error.

Error description

  • Tivoli Storage Manager automatic client deployment on Unix and
    Linux platforms, can fail with
    'ANS4253E There was not enough disk space on the  client
    computer'
    if a target filesystem wraps onto 2 lines in the command output
    of 'df -k'.
    
    In updatemgr.log it is seen:
    
    02/18/14   16:20:15 ANS4200I  x86_64, UPDATE_CLIENTS_641,
    IBM_CLIENT_DEPLOY: The Deployment Manager process was started
    successfully.
     Deployment Manager Version Information: Deployment Manager
    Version 1,
    Release 2, Level 0.0 110307A
    .
    02/18/14   16:20:15 ANS4253E There was not enough disk space on
    the
    client computer. Required space: 838860800 bytes; available
    space
    : 49152 bytes.
    02/18/14   16:20:15 ANS4298E  x86_64, UPDATE_CLIENTS_641,
    IBM_CLIENT_DEPLOY: The client deployment was cancelled. The
    previous
    causing the cancellation is: 4253.
    
    
    
    L2/Customer diagnostics:
    
    
    .
    In client 'service' trace:
    ...
    02/18/14   16:20:15.792 : dsmtrace.cpp        ( 146): Deployment
    Manager
    Version 1, Release 2, Level 0.0 110307A
    ...
    02/18/14   16:20:15.793 : dsmtrace.cpp        ( 146): DeployMgr
    psupdatemgr.cpp(752): Required space: 838860800 bytes; available
    space:
    49152 bytes.
    02/18/14   16:20:15.793 : dsmlog.cpp          ( 598):
    dsmHandle=1
    logFlags  = 0x00000002 msgNum>14253< numInserts>2<
    02/18/14   16:20:15.811 : dsmlog.cpp          ( 662):
    tsmLogMessage
    EXIT: rc = >0<.
    02/18/14   16:20:15.811 : dsmlog.cpp          ( 598):
    dsmHandle=1
    logFlags  = 0x00000002 msgNum>14298< numInserts>4<
    02/18/14   16:20:15.812 : dsmlog.cpp          ( 662):
    tsmLogMessage
    EXIT: rc = >0<.
    02/18/14   16:20:15.812 : dsmtrace.cpp        ( 146): DeployMgr
    psupdatemgr.cpp(773): Terminating update manager. Insufficient
    disk space.
    Required space: 838860800 bytes; available space: 49152 bytes.
    ...
    .
    The df -k from the filesystem shows wrapped around lines like
    ...
    /dev/mapper/rootvg-opt
                          10321208   4543340   5253580  47% /opt
    ...
    So here the psdeployclient.sh script would read the 47 instead
    of the 5253580, thus failing the upgrade as
    calculated available space : 49152 bytes is less than  Required
    space: 838860800 bytes;
    
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager Clients 6.2.x, 6.3.x, 6.4.x and 7.1.x on
    AIX, Solaris, HPUX and Linux platforms
    
    
    Initial Impact:
    Medium
    
    Additional Keywords:
    zz62 zz63 zz64 zz71 client deployment df space
    

Local fix

  • Upgrade client manually
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All linux users where there is a mount       *
    *                 point with more than 20 characters and       *
    *                 attempt to use autodeployment.               *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply the fixing level when available.  This *
    *                                                              *
    *                 problem is currently projected to be fixed   *
    *                 in levels 7.1.1 and 6.4.2                    *
    ****************************************************************
    The script used to determine free space did not use the
    correct option that allowed for mount points longer than
    20 characters.
    

Problem conclusion

  • The update manager component of auto deployment was updated
    to correctly work with mount points of more than 20
    characters.
    

Temporary fix

  • A fix for this problem is currently targeted for the 7.1.0.3
    Until the interim fix is actually available this information
    is subject to change at the discretion of IBM.
    

Comments

APAR Information

  • APAR number

    IC99853

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    64L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-03-05

  • Closed date

    2014-03-14

  • Last modified date

    2014-03-14

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R64L PSY

       UP

  • R71L PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 64L

Reference #: IC99853

Modified date: 14 March 2014