IBM Support

IC99798: ANS1030E ERROR NOT BEING REPORTED WHEN EXPECTED

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • During Tivoli Storage Manager client activities
    (backup/archive/restore/retrieve), an out of resources
    condition could occur due to memory or network operating system
    limitations.
    Starting with client releases 6.3.2, 6.4.1, 7.1.0, the message
    "ANS1030E The operating system refused a TSM request for memory
    allocation." is not displayed at console when an out of
    resource error occurs and the operation is stopped without any
    error output message.
    L2/Customer diagnostics:
    In a client service trace messages like the following are
    logged:
    ..\..\common\winnt\ntrc.cpp( 728): TransWin32RC(): Translated
    Win32 RC 1130 (0x0000046a) from FileRead(): ReadFile 'filename'
    to TSM RC 102
    ..\..\common\winnt\ntrc.cpp( 792): TransWin32RC():
    SnapshotErrMode = 0; dwWin32RC = 1130
    ..\..\common\fio\ntfileio.cpp(8274): FileRead(): ... ERROR RC =
    102
    ..\..\common\fio\fileio.cpp(2434): fioRead: Got a RC: 102 (dec)
    from readFunc
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager Client 6.3.2.x 6.4.1.x 7.1.x on all
    supported Windows and Linux operating systems.
    | MDVREGR 6.3.2.000-TIV_5698MCL |
    | MDVREGR 6.4.1.000-TIV_5698MCL |
    Initial Impact:
    Low
    Additional Keywords:
    out memory I/O error tsm zz63 zz64 zz71
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Version 7.1.0 and lower backup-archive       *
    *                 clients running on Windows.                  *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 6.4.3 and 7.1.1. Note that         *
    *                 until the fixing levels are actually         *
    *                 available, this is subject to change at the  *
    *                 discretion of IBM.                           *
    ****************************************************************
    *
    

Problem conclusion

  • The client stopped backup if the Windows API ReadFile() failed
    with the error 1130 (ERROR_NOT_ENOUGH_SERVER_MEMORY). The code
    has been fixed so the client will skip the problem file and
    continue processing with the next file. When a file is skipped
    for this reason, new message 'ANS0362E There are insufficient
    Windows system resources to process this command.' is displayed.
    

Temporary fix

  • interim fix 6.3.2.4
    

Comments

APAR Information

  • APAR number

    IC99798

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    64W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-03-04

  • Closed date

    2014-04-17

  • Last modified date

    2015-07-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • DSMC
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R63W PSY

       UP

  • R64W PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 64W

Reference #: IC99798

Modified date: 09 July 2015