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IC99750: "BACKUP VM" CRASH WHEN USING INCLUDE.VMTSMVSS

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The "BACKUP VM" command might crash due to a XML parsing error
    when saving VM guests with Application Protection.
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager Client 7.1 on Windows and Linux
    
    Customer/L2 Diagnostics (If Applicable)
    
    The stack trace in dsmcrash.log will look like :
    
    0x... KERNELBASE.dll, RaiseException()+61 bytes
    0x... MSVCR110.dll, _BuildCatchObjectHelper()+865 bytes
    0x... ntdll.dll, RtlRestoreContext()+738 bytes
    0x... xerces-depdom_2_8.dll, xercesc_2_8::DOMParser::parse()+121
    bytes
    0x... XML_Utility.dll, ParseFile()+181 bytes
    0x... XML_Utility.dll, cXML_Utility::Parse()+90 bytes
    0x... dsmc.exe, cXMLiterator::cXMLiterator()+2492743 bytes
    0x... dsmc.exe, cXMLiterator::cXMLiterator()+2384933 bytes
    0x... dsmc.exe
    0x... dsmc.exe
    0x... dsmc.exe
    0x... dsmc.exe
    0x... dsmc.exe
    0x... dsmc.exe, cXMLiterator::cXMLiterator()+1661073 bytes
    0x... dsmc.exe, cXMLiterator::cXMLiterator()+1661129 bytes
    0x... MSVCR110.dll, beginthreadex()+263 bytes
    0x... MSVCR110.dll, endthreadex()+402 bytes
    0x... kernel32.dll, BaseThreadInitThunk()+13 bytes
    0x... ntdll.dll, RtlUserThreadStart()+33 bytes
    
    Initial Impact: Medium
    
    Additional Keywords: crash VMware VM guest VSS Application
    Protection log truncate XML zz71
    

Local fix

  • Do not use the option INCLUDE.VMTSMVSS
    If in-guest Exchange or SQL server log truncation is needed, use
    a dedicated Data Protection Client from within the guest.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Backup-archive client versions 7.1 running on all Microsoft  *
    * Windows & Linux platforms                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Fix in client 710 and 711                                    *
    ****************************************************************
    

Problem conclusion

  • The backup-archive client now has a larger buffer and flushes
    each XML entry once complete.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC99750

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-02-28

  • Closed date

    2014-03-10

  • Last modified date

    2014-03-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • dsmc
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71W PSY

       UP

  • R71L PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IC99750

Modified date: 10 March 2014