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IC99651: DELETION OF A MOUNTED FCM FOR WINDOWS BACKUP DOES NOT DELETE THE ASSOCIATED VSS SNAPSHOT OR FLASHCOPY RELATIONSHIP

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APAR status

  • Closed as program error.

Error description

  • When a Tivoli Storage FlashCopy Manager for Windows backup is
    mounted on remote server, and either:
    - a manual delete operation is performed for the mounted backup
    - the mounted backup expires and is automatically deleted based
    on policy settings
    the delete operation will complete successfully. However, the
    VSS snapshot and the associated flashcopy relationship on the
    the storage device will not be deleted.
    Since the delete operation deletes the reference to this backup
    in the local FlashCopy Manager for Windows database, the
    remaining snapshot and flashcopy device relationship are
    essentially orphaned on the storage device.
    

Local fix

  • Manually unmount any backups mounted on a remote server before
    they are manually deleted or automatically deleted based on
    policy definitions.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Users of the Tivoli Storage Manager (TSM)    *
    *                 client 6.3, 6.4, 7.1, and Users of the       *
    *                 following products which are affected        *
    *                 because the TSM Client is used for their     *
    *                 VSS operations:                              *
    *                 - Tivoli Storage Manager for Mail: Data      *
    *                   Protection for Microsoft Exchange Server   *
    *                 - Tivoli Storage Manager for Databases:      *
    *                   Data Protection for Microsoft SQL Server   *
    *                 - Tivoli Storage FlashCopy Manager for       *
    *                   Windows.                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION: see ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 fix is currently projected to be available   *
    *                 in TSM Client 7.1.1 and FlashCopy Manager    *
    *                 on Windows 4.1.1.                            *
    *                                                              *
    *                 Note 1:                                      *
    *                 The TSM Client provides equivalent           *
    *                 functionality to the FlashCopy Manager on    *
    *                 Windows VSS Requestor component when used    *
    *                 in FlashCopy Manager environment.            *
    *                                                              *
    *                 Note 2:                                      *
    *                 This information is subject to change at     *
    *                 the discretion of IBM.                       *
    ****************************************************************
    *
    

Problem conclusion

  • The Tivoli Storage Manager Client has been updated to handle
    VSS deletion errors (VSS Error, CIMOM Error, Storage Device
    Error) received from the VSS HW provider.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC99651

  • Reported component name

    FLSHCPY VSS

  • Reported component ID

    5608AC6VS

  • Reported release

    41W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-02-26

  • Closed date

    2014-06-26

  • Last modified date

    2014-06-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    FLSHCPY VSS

  • Fixed component ID

    5608AC6VS

Applicable component levels

  • R41W PSY

       UP



Document information

More support for: Tivoli Storage FlashCopy Manager

Software version: 4.1

Reference #: IC99651

Modified date: 26 June 2014