IBM Support

IC99596: DURING INSTALLATION OF TIVOLI STORAGE MANAGER FOR VIRTUAL ENVIRONMENTS ON WINDOWS PLATFORM MISLEADING ERROR MESSAGE

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • During installation of TSM for VE on windows platform,
    user will get a misleading error message when customer
    install data mover(B/A client) without the 32bit API
    and sdk from the suite installer. The misleading error
    message said Backup Archive client install fail and
    whether user want to continue the installation.
    But actually install succeed.
    

Local fix

  • User can work around this issue by select all features when
    custom install data mover.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: TSM for VE Windows users that do not select  *
    *                 all features during installation.            *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in level 7.1.1. Note that until the fixing   *
    *                 level is available, this information is      *
    *                 subject to change at the discretion of IBM.  *
    ****************************************************************
    The VE installer does not validate the installation of
    the TSM BA Client and API correctly
    

Problem conclusion

  • Installer corrected to validate the TSM BA client and API
    installation so it issues the correct messages.
    

Temporary fix

  • Apply fix level 7.1.0.1
    

Comments

APAR Information

  • APAR number

    IC99596

  • Reported component name

    TSM FOR VE DP V

  • Reported component ID

    5725TVEVM

  • Reported release

    71L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-02-24

  • Closed date

    2014-02-25

  • Last modified date

    2014-02-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM FOR VE DP V

  • Fixed component ID

    5725TVEVM

Applicable component levels

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager for Virtual Environments
Data Protection for VMware

Software version: 71L

Reference #: IC99596

Modified date: 25 February 2014