IBM Support

IC99542: TDPEXCC.EXE CAN CRASH DURING BACKUP WHEN "AUTOMATED FAILOVER FOR DATA RECOVERY" IS ENABLED

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APAR status

  • Closed as program error.

Error description

  • With the release of Tivoli Storage Manager
    (TSM) 7.1
    a new feature "Automated failover for data recover"
    was introduced. This feature is associated with Node
    Replication.
    
    When using:
    - the TSM Backup-Archive Client, or
    - one of the TSM Data Protection Clients such as
      Tivoli Storage Manager for Mail: Data Protection
      for Microsoft Exchange Server
    in an environment where this feature is enabled,
    the backup client can crash when the automated
    fail over processing encounters a message
    which is not located in the dscenu.txt file.
    
    In this case, the message was ANS2120W.
    
    
    
    Customer/L2 Diagnostics:
    In the dsmerror.log, the following error messages are witnessed
    for this issue:
    ANS0106E Message index not found for message 2182.
    ANS0106E Message index not found for message 2181.
    ANS0106E Message index not found for message 2115.
    
    
    
    Tivoli Storage Manager Versions Affected:
    IBM Tivoli Storage Manager for Windows Backup-Archive Client
    Version 7.1
    
    
    
    Initial Impact:
    Medium
    
    
    
    
    Additional Keywords:
    TSM node replication Exchange Server Microsoft Windows replstate
    

Local fix

  • Remove the Node Replication enabled state for the affected Data
    Protection and Backup-Archive Client TSM Nodes and remove the
    automatically created lines from dsm.opt files.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Backup-archive client version 7.1 running    *
    *                 on all Microsoft Windows platforms           *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in level 7.1.1. Note that until the fixing   *
    *                 levels are available, this information is    *
    *                 subject to change at the discretion of IBM.  *
    ****************************************************************
    *
    

Problem conclusion

  • The problem has been fixed so that it no longer occurs
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC99542

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-02-21

  • Closed date

    2014-03-21

  • Last modified date

    2014-03-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • DSMC
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IC99542

Modified date: 21 March 2014