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IC99425: SENDING OF ALERT SUMMARY EMAIL FAILS FOR CERTAIN MESSAGES

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Sending of the alert summary email can fail when certain
    messages such as ANE4150E appear in the summary.  The problem is
    reported with ANR0162W and ANR3493E.  For example:
    ANR0162W Supplemental database diagnostic information:
    -1:42S22:-206 ([IBM][CLI Driver][DB2/NT64] SQL0206N  "VAR" is
    not valid in the context where it is used.  SQLSTATE=42703).
    ANR3493E Error sending an email for alert summary to the
    administrator with email address abc@xyz.com using the
    mail.xyz.com SMTP host server and SMTP port 25.
    or
    ANR0162W Supplemental database diagnostic information:
    -1:42815:-171 ([IBM][CLI Driver][DB2/NT64] SQL0171N  The data
    type, length or value of the argument for the parameter in
    position "1" of routine "UTL_SMTP.HELO" is incorrect. Parameter
    name: "C".  SQLSTATE=42815).
    ANR3493E Error sending an email for alert summary to the
    administrator with email address abc@xyz.com using the
    mail.xyz.com SMTP host server and SMTP port 25.
    Certain messages are parsed incorrectly which results in
    ANR0162W or ANR3493E being reported.  The cause is different
    than what is addressed in APAR IC95171.
    Tivoli Storage Manager Versions Affected:
    6.3.x.x and 7.1.x.x Tivoli Storage Manager Servers
    Initial Impact: Low
    Additional Keywords:
    TSM
    

Local fix

  • Run the following to disable the sending of alert summary
    emails:
    SET ALERTSUMMARYTOADMINS ""
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All users of Tivoli Storage Manager          *
    *                 Operations Center.                           *
    ****************************************************************
    * PROBLEM DESCRIPTION: See Error Description.                  *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available.  This     *
    *                 problem is currently projected to be fixed   *
    *                 in levels 6.3.5 and 7.1.1.  Note that this   *
    *                 is subject to change at the discretion of    *
    *                 IBM.                                         *
    ****************************************************************
    *
    

Problem conclusion

  • The problem was fixed.
    Affected Platforms: AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC99425

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    63W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-02-17

  • Closed date

    2014-03-04

  • Last modified date

    2014-03-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MONALERT
    

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 63W

Reference #: IC99425

Modified date: 04 March 2014