IC99380: "LABEL LIBVOLUME" GENERATES MESSAGE ANR9999D WHEN A VOLUME HAS A NON-STANDARD IBM TAPE LABEL

IBM Tivoli Storage Manager V6.3 Fix Pack 5 (6.3.5.000) Server Downloads

APAR status

• Closed as program error.

Error description

• The "LABEL LIBVOLUME" command can generate an ANR9999D error
  message when a new volume contains a non-standard IBM tape
  label.  This can occur for numerous reasons, but one example
  is that another application generated the label and it does
  not conform to expected IBM labeling standards.
  
  In the Tivoli Storage Manager actlog, the following messages
  are logged:
  
    ANR9999D_2454833596 ErrorHandler(pvrntp.c:8374) Thread<1835>:
                        Unexpected RC=13, VOL=UNKNOWN, DRIVE=DRIVE
                        (/dev/IBMtape1)
    ANR9999D Thread<1835> issued message 9999 from:
    ANR9999D Thread<1835>  0x00000000dc15a3 OutDiagToCons
    ANR9999D Thread<1835>  0x00000000dc43a5 outDiagfExt
    ANR9999D Thread<1835>  0x00000000eb3b06 ErrorHandler
    ANR9999D Thread<1835>  0x00000000eb7e0d NtpReadLabel
    ANR9999D Thread<1835>  0x00000000a3ac26 ReadWriteLabel
    ANR9999D Thread<1835>  0x00000000a497e7 ScsiLabelVolume
    ANR9999D Thread<1835>  0x00000000a181e5 LabelThread
    ANR9999D Thread<1835>  0x00000000e5905a StartThread
    ANR9999D Thread<1835>  0x000030aaa077f1 *UNKNOWN*
    ANR9999D Thread<1835>  0x000035582e5ccd *UNKNOWN*
  
  The root cause of this problem is that the existing label is
  not of an expected format (the label length is too long).
  Despite the error, Tivoli Storage Manager is able to re-label
  the volume with success (ANR8810I).  The ANR9999D error is
  benign.
  
  Customer/L2 Diagnostics:
  A Tivoli Storage Manager server trace with PVR traceflag shows
  the following:
  
    14:20:37.382 &#65517;1835&#65529;&#65517;pvrntp.c&#65529;&#65517;7572&#65529;&#65517;ReadLabelBlocks&#65529;:Reading
                 label blocks from NTP drive DRIVE1
                 (/dev/IBMtape1)
    14:20:37.387 &#65517;1835&#65529;&#65517;pspvr.c&#65529;&#65517;3960&#65529;&#65517;PvrPsTapeIoctl&#65529;:Tape IOCTL
                 return code rc = 0
    14:20:57.015 &#65517;1835&#65529;&#65517;pspvr.c&#65529;&#65517;3835&#65529;&#65517;PvrPsDevRead&#65529;:handle = 12,
                 read amt = -1, numBytes requested = 80, errno
                 = 75
    14:20:57.015 &#65517;1835&#65529;&#65517;psntpop.c&#65529;&#65517;3498&#65529;&#65517;DetermineResult&#65529;:Error
                 performing READ operation on drive DRIVE1
                 (/dev/IBMtape1); errno = 75
  
  Initial Impact:
  Low
  
  Tivoli Storage Manager Versions Affected:
  All Tivoli Storage Manager servers on UNIX platforms.
  
  Additional Keywords:
  TSM LIBVOL LABEL VOL VOLUME CHECKIN MSGANR9999D RC=13
  READWRITELABEL
  
  | MDVPARTL 6.3.4.0-TIV_5698MSV | (IC90402)
  

Local fix

• Ignore the benign ANR9999D message
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager server users of   *
  *                 LABEL LIBVOLUME command.                     *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 6.3.5.0 and 7.1.1.                 *
  *                 Note that this is subject to change at the   *
  *                 discretion of IBM.                           *
  ****************************************************************
  *
  

Problem conclusion

• This problem was fixed.
  
  Affected platforms: AIX, HP, Linux, and Solaris.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R63A PSY

     UP

• R63H PSY

     UP

• R63L PSY

     UP

• R63S PSY

     UP

• R71A PSY

     UP

• R71H PSY

     UP

• R71L PSY

     UP

• R71S PSY

     UP