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IC99305: M/T 9235: WEBSPHERE DATAPOWER SOA APPLIANCE MIGHT INCORRECTLY REPORT THE FAILURE OF TWO POWER SUPPLIES

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The IBM WebSphere DataPower M/T 9235 appliance might incorrectly
    report the failure of two power supplies. This message is not
    reported on all appliances.
    
    When this issue occurs, the following messages are present in
    the DataPower logs:
    
      System power supply #2 has failed.
    
    or logging event code:
    
      0x80400022 System power supply #2
    
    To check if this is a problem, issue the following CLI commands
    on the appliance:
    
      co
      test hardware
      exit
    
    The following output from the test hardware command confirms
    this problem:
    
      [failure] Power supply '1' has no AC input power, or is not
    present.
      [failure] Power supply '2' has no AC input power, or is not
    present.
    
    Other results in the test hardware command might also show
    incorrect values.
    
    This problem does not affect the operation of the appliance
    other than the continuous reporting of the power supply failure
    message.
    
    Note: A working power supply has a green LED.
    

Local fix

  • Issue the "shutdown reboot" command.
    

Problem summary

  • Customers with 9235 hardware platforms might experience the PSU
    sensors error.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IC99305

  • Reported component name

    DATAPOWER

  • Reported component ID

    DP1234567

  • Reported release

    401

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-02-11

  • Closed date

    2014-03-05

  • Last modified date

    2014-03-31

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    DATAPOWER

  • Fixed component ID

    DP1234567

Applicable component levels

  • R500 PSN

       UP

  • R600 PSN

       UP



Document information

More support for: IBM DataPower Gateways
General

Software version: 4.0.1

Reference #: IC99305

Modified date: 31 March 2014