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IC99150: WINDOWS CLIENT BACKUP WITH OPTION FILELIST MAY CRASH IF FILES ARE ARE MIGRATED TO TAPE

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Windows Backup/Archive client abnormally ends if option
    -filelist is used for backup and if the file list contains HSM
    for Windows migrated files which need to be retrieved from tape
    for backup.
    Incremental and selective backups are affected as well as
    archive command.
    
    Affected Products:
    Tivoli Storage Manager Backup/Archive Windows Client version
    7.1.
    
    Customer/L2 diagnostics:
    Information in <install_dir>\baclient\dsmcrash.log:
    dsmc.exe caused exception C0000005 (EXCEPTION_ACCESS_VIOLATION)
    at 000000003F4E46E9
    
    Register dump:
    
    Crash dump successfully written to file 'C:\Program
    Files\Tivoli\TSM\baclient\dsmcrash.dmp'
    
    Stack Trace:
    0x000000003F4E46E9 (0x0553BBE8 0x038F9790 0x038F9790 0x055C0C80)
    dsmc.exe, cXMLiterator::cXMLiterator()+556745 bytes
    0x000000003F5309F1 (0x00000005 0x055C0C80 0x00000000 0xFAB91720)
    dsmc.exe, cXMLiterator::cXMLiterator()+868817 bytes
    0x000000003F3E6AA1 (0x00000000 0x00000000 0x00000000 0x3F7F2D50)
    dsmc.exe
    0x000000003F3D9127 (0x00000000 0x00000000 0x00000000 0x00000000)
    dsmc.exe
    0x000000003F3D7294 (0x004F0B50 0x055C0C80 0x00000000 0x055C0C80)
    dsmc.exe
    0x000000003F3FA3CB (0x00000003 0x054F5542 0x054A0D60 0x054A0D90)
    dsmc.exe
    0x000000003F3FA149 (0x00000000 0x054A0D60 0x0055F170 0x054A0D60)
    dsmc.exe
    0x000000003F3F9C2B (0x054A0D60 0x02FC8770 0x02FC8770 0x00531928)
    dsmc.exe
    0x000000003F5F20B1 (0x00000000 0x00000000 0x0302B030 0x00000000)
    dsmc.exe, cXMLiterator::cXMLiterator()+1661073 bytes
    0x000000003F5F20E9 (0x0302B030 0x00000000 0x00000000 0x00000000)
    dsmc.exe, cXMLiterator::cXMLiterator()+1661129 bytes
    0x00000000FAAF3FEF (0xFAB91DB0 0x00000000 0x00000000 0x00000000)
    MSVCR110.dll, beginthreadex()+263 bytes
    0x00000000FAAF4196 (0x00000000 0x00000000 0x00000000 0x00000000)
    MSVCR110.dll, endthreadex()+402 bytes
    0x00000000775B652D (0x00000000 0x00000000 0x00000000 0x00000000)
    kernel32.dll, BaseThreadInitThunk()+13 bytes
    0x000000007794C541 (0x00000000 0x00000000 0x00000000 0x00000000)
    ntdll.dll, RtlUserThreadStart()+33 bytes
    
    Additional Keywords: incremental backup, selective backup,
    archive, migrated files on tape,
    

Local fix

  • Run backup/archive without -filelist option
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Tivoli Storage Manager backup-archive        *
    *                 client for Winodws versions 7.1              *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in level 7.1.1.                              *
    *                 Note that this is subject to change at the   *
    *                 discretion of IBM.                           *
    ****************************************************************
    

Problem conclusion

  • The problem has been fixed.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC99150

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-02-04

  • Closed date

    2014-03-05

  • Last modified date

    2014-03-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IC99150

Modified date: 05 March 2014