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IC98978: AUTO DEPLOYMENT OF CLIENT CAN FAIL WITH ANE4252E

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Error Description: Auto deployment of the client may
    fail with the following message.
    
    ANE4252E The setup script failed to start the deployment manager
     as a scheduled task with the Windows "at" command.  Ensure that
    the Windows Task Scheduler service is running. It is possible
    that the system event log contains more details about the
    failure. Reschedule the client deployment.
    
    This is caused by a space in the path used by auto deployment.
    For example "C:\Program Files\Tivoli\TSM\"
    
    This is a known problem with Microsoft's Schtasks.exe command
    line tool, as documented in KB823093:
    
    http://support.microsoft.com/kb/823093
    
    Tivoli Storage Manager Versions Affected: 6.3, 6.4, 7.1
    
    Initial Impact: Low
    
    Additional Keywords: autod, autodeployment, autodeploy, sched,
    

Local fix

  • Make sure "at.exe" command is in your path. The deployment code
    will first try "at.exe", which does not have the issue with
    space in the command line.  Also, the client can be manually
    installed.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: client deployment to Windows machines        *
    ****************************************************************
    * PROBLEM DESCRIPTION: Auto deployment of the client may       *
    *                      fail wit                                *
    *                      h the following message.                *
    *                      ANE4252E                                *
    *                      The setup script failed to start the    *
    *                      deployment manageras a sch              *
    *                      eduled task with the Windows "at"       *
    *                      command.   Ensure thatthe Wind          *
    *                      ows Task Scheduler service is           *
    *                      running. It is possible   that the      *
    *                      system event log contains more          *
    *                      details about the       failure.        *
    *                      Reschedule the client deployment.       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    This is
    caused by a space in the path used by auto deployment.  For exam
    
    ple "C:\Program Files\Tivoli\TSM\"
    This is
    a know problem with Microsoft's Schtasks.exe command    line too
    
    l, as documented in KB823093
    http://s
    upport.microsoft.com/kb/823093
    

Problem conclusion

  • Implement the work around recommended by Microsoft
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC98978

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    63W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-01-24

  • Closed date

    2014-02-28

  • Last modified date

    2015-02-02

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R63W PSY

       UP

  • R64W PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 63W

Reference #: IC98978

Modified date: 02 February 2015