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IC98859: SERVER UPGRADE TO V7 FAILS WITH "THE PASSWORD FOR THIS INSTANCE IS NOT RECOGNIZED"

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APAR status

  • Closed as program error.

Error description

  • Tivoli Storage Manager server upgrade from V6 to V7 can fail
    with a "The password for this instance is not recognized" error.
    
    This error will show when the installation wizard presents the
    instance to upgrade, and the instance credentials tab
    automatically fills the instance owner name. The instance owner
    user name field cannot be manually modified and will be
    presented in the following form:
    
    .\Administrator
    
    After filling the appropriate password to verify account
    credentials, installation wizard will show "The password for
    this instance is not recognized" error and in the Windows
    security event log following audit failure event will be
    recorded:
    
    Log Name:      Security
    Source:        Microsoft-Windows-Security-Auditing
    Date:          27.12.2013 18:14:06
    Event ID:      4625
    Task Category: Logon
    Level:         Information
    Keywords:      Audit Failure
    User:          N/A
    Computer:      TSMSERVER1
    Description:
    An account failed to log on.
    
    Subject:
     Security ID:  NULL SID
     Account Name:  -
     Account Domain: -
     Logon ID:  0x0
    
    Logon Type:   3
    
    Account For Which Logon Failed:
     Security ID:  NULL SID
     Account Name:  Administrator@.
     Account Domain:
    
    Failure Information:
     Failure Reason:  Unknown user name or bad password.
     Status:   0xc000006d
     Sub Status:  0xc0000064
    
    The failed logon account name will have "@." appended to it, in
    this case "Administrator@." and the upgrade process cannot
    continue.
    
    Customer/L2 Diagnostics:
    This can happen, if the DB2 instance is an ESE instance, which
    has the "-0" appended to the name so the service name in this
    case will be SERVER1-0. The installation wizard trims the ".\"
    from the username, if it is found however in case that the DB2
    instance is an ESE instance, then the ".\" is not correctly
    trimmed and the instance owner user verification fails.
    
    TSM Versions Affected:
    Tivoli Storage Manager server 7.1 on Windows platform.
    
    Initial Impact:
    Medium
    
    Additional Keywords:
    TSM ESE zztsm71 upgrade instance password not recognized
    

Local fix

  • Either of following actions can be used to circumvent the issue:
    
    1) By copying the SERVER1-0 key and creating a SERVER1 key. This
    will allow the wizard to progress. Once the wizard is past the
    login panel, the SERVER1 key should be deleted before finishing
    the installation.
    
    2) By updating the OBJECTNAME in SERVER1-0 key to remove the
    ".\". This will work as long as the db2 service or the system is
    not restarted. Either one of those actions will cause the ".\"
    to be added back in. This only needs to be modified untill after
    the wizard is past the login panel.
    
    Registry keys:
    "HKLM\\SYSTEM\\CurrentControlSet\\Services\\SERVER1";
    "HKLM\\SYSTEM\\CurrentControlSet\\Services\\SERVER1-0";
    
    Whichever option is used, it must be done before the installer
    is started. Once the wizard is past the login screen, the
    workaround should be reverted.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All Tivoli Storage Manager servers users     *
    *                 who created a server instance between        *
    *                 V6.2.3 and V6.2.4.x and then upgraded the    *
    *                 instance to V7.1.0.                          *
    ****************************************************************
    * PROBLEM DESCRIPTION: See error description.                  *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in level 7.1.1. Note that this is subject    *
    *                 to change at the discretion of IBM.  This    *
    *                 problem was also fixed in 7.1.0 and new      *
    *                 packages with the fix were released on       *
    *                 February 18, 2014.  The previous part        *
    *                 number was CISN7ML and has been replaced     *
    *                 with CIWZ9ML.                                *
    ****************************************************************
    *
    

Problem conclusion

  • This problem was fixed.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC98859

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-01-21

  • Closed date

    2014-02-10

  • Last modified date

    2014-02-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IC98859

Modified date: 10 February 2014