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IC98505: SYSTEM STATE BACKUP FAILED IN MS CLUSTER ENVIRONMENT

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • When running backup systemstate in MS cluster environment, the
    backup failed. In dsmerror.log, there are following error;
    
    
    12/09/2013 17:29:30 ANS5250E An unexpected error was
    encountered.
       TSM function name : AddFileToRequest
       TSM function      : GetVolumeNameForVolumeMountPoint() for
    drive 'd:\' returned 0
       TSM return code   : 109
    
    12/09/2013 17:29:37 ANS5250E An unexpected error was
    encountered.
       TSM function name : objEnumAuditFileSub
       TSM function      : GetBestVolumeMatch() for file
    '\\machinename\d$\program files\bmc software\control-m
    server\ctm_server\exe\ctmsrv_service.exe
    ' failed.
       TSM return code   : 105
    
    12/09/2013 17:56:37 ANS1327W The snapshot operation for
    '\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy4\' failed with
    error code: 105.
    12/09/2013 17:56:37 ANS1228E Sending of object
    'machinename\SystemState\NULL\System State\SystemState' failed.
    12/09/2013 17:56:37 ANS5056E The specified directory path could
    not be found.
    12/09/2013 18:06:54 ANS1084E No files have previously been
    backed up for '\machinename\d$\program files\bmc
    software\control-m server\ctm_server\exe\ctmsrv_service.exe' or
    the specified file space is invalid for the current operating
    system.
    12/09/2013 18:07:05 ANS1084E No files have previously been
    backed up for '\\machinename\d$\program files\bmc
    software\control-m server\ctm_server\exe\ctmsrv_service.exe' or
    the specified file space is invalid for the current operating
    system.
    12/09/2013 18:08:13 ANS1092W No files matching search criteria
    were found
    12/09/2013 18:08:54 ANS1138E The 'QUERY' command must be
    followed by a subcommand
    12/09/2013 18:09:00 ANS1138E The 'QUERY' command must be
    followed by a subcommand
    12/09/2013 18:09:05 ANS1138E The 'QUERY' command must be
    followed by a subcommand
    12/09/2013 18:09:14 ANS1138E The 'QUERY' command must be
    followed by a subcommand
    12/09/2013 18:10:39 ANS1092W No files matching search criteria
    were found
    12/09/2013 18:25:02 ANS1577I The Windows console event handler
    received a 'Ctrl-C' console event.
    12/09/2013 18:28:03 ANS4199W File 'd:\program files\bmc
    software\control-m server\ctm_server\exe\ctmsrv_service.exe' is
    not backed up as part of the system state because cluster disk
    'd:' is not accessible.
    
    The same error is generated when running backup using Tivoli
    Storage Manager backup-archive client 6.4.1.0, 6.4.1.1, 6.3.2.0
    But there is no above error when using Tivoli Storage Manager
    backup-archive client 6.3.1. The d$ is shared between two
    cluster nodes and it belongs to other nodes.
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: The following backup-archive client          *
    *                 versions are affected on all Windows         *
    *                 platforms: v6.3.2, v6.4.1, v7.1.0            *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in level 6.4.2 and higher. Note that until   *
    *                 the fixing level is available, this          *
    *                 information is subject to change at the      *
    *                 discretion of IBM                            *
    ****************************************************************
    *
    

Problem conclusion

  • In MS Cluster environment System Writer can return file
    located on witness disk that is not available at moment of the
    system state backup (volume belongs to other node). In this
    situation we issue a message that disk is not available and
    continue processing.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC98505

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    64W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-12-27

  • Closed date

    2014-02-25

  • Last modified date

    2014-02-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • DSM      DSMC     DSMCSVC
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R63W PSY

       UP

  • R64W PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 64W

Reference #: IC98505

Modified date: 25 February 2014