IC98505: SYSTEM STATE BACKUP FAILED IN MS CLUSTER ENVIRONMENT

IBM Tivoli Storage Manager (TSM) Client 7.1.1 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• When running backup systemstate in MS cluster environment, the
  backup failed. In dsmerror.log, there are following error;
  
  
  12/09/2013 17:29:30 ANS5250E An unexpected error was
  encountered.
     TSM function name : AddFileToRequest
     TSM function      : GetVolumeNameForVolumeMountPoint() for
  drive 'd:\' returned 0
     TSM return code   : 109
  
  12/09/2013 17:29:37 ANS5250E An unexpected error was
  encountered.
     TSM function name : objEnumAuditFileSub
     TSM function      : GetBestVolumeMatch() for file
  '\\machinename\d$\program files\bmc software\control-m
  server\ctm_server\exe\ctmsrv_service.exe
  ' failed.
     TSM return code   : 105
  
  12/09/2013 17:56:37 ANS1327W The snapshot operation for
  '\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy4\' failed with
  error code: 105.
  12/09/2013 17:56:37 ANS1228E Sending of object
  'machinename\SystemState\NULL\System State\SystemState' failed.
  12/09/2013 17:56:37 ANS5056E The specified directory path could
  not be found.
  12/09/2013 18:06:54 ANS1084E No files have previously been
  backed up for '\machinename\d$\program files\bmc
  software\control-m server\ctm_server\exe\ctmsrv_service.exe' or
  the specified file space is invalid for the current operating
  system.
  12/09/2013 18:07:05 ANS1084E No files have previously been
  backed up for '\\machinename\d$\program files\bmc
  software\control-m server\ctm_server\exe\ctmsrv_service.exe' or
  the specified file space is invalid for the current operating
  system.
  12/09/2013 18:08:13 ANS1092W No files matching search criteria
  were found
  12/09/2013 18:08:54 ANS1138E The 'QUERY' command must be
  followed by a subcommand
  12/09/2013 18:09:00 ANS1138E The 'QUERY' command must be
  followed by a subcommand
  12/09/2013 18:09:05 ANS1138E The 'QUERY' command must be
  followed by a subcommand
  12/09/2013 18:09:14 ANS1138E The 'QUERY' command must be
  followed by a subcommand
  12/09/2013 18:10:39 ANS1092W No files matching search criteria
  were found
  12/09/2013 18:25:02 ANS1577I The Windows console event handler
  received a 'Ctrl-C' console event.
  12/09/2013 18:28:03 ANS4199W File 'd:\program files\bmc
  software\control-m server\ctm_server\exe\ctmsrv_service.exe' is
  not backed up as part of the system state because cluster disk
  'd:' is not accessible.
  
  The same error is generated when running backup using Tivoli
  Storage Manager backup-archive client 6.4.1.0, 6.4.1.1, 6.3.2.0
  But there is no above error when using Tivoli Storage Manager
  backup-archive client 6.3.1. The d$ is shared between two
  cluster nodes and it belongs to other nodes.
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: The following backup-archive client          *
  *                 versions are affected on all Windows         *
  *                 platforms: v6.3.2, v6.4.1, v7.1.0            *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in level 6.4.2 and higher. Note that until   *
  *                 the fixing level is available, this          *
  *                 information is subject to change at the      *
  *                 discretion of IBM                            *
  ****************************************************************
  *
  

Problem conclusion

• In MS Cluster environment System Writer can return file
  located on witness disk that is not available at moment of the
  system state backup (volume belongs to other node). In this
  situation we issue a message that disk is not available and
  continue processing.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DSM      DSMC     DSMCSVC
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R63W PSY

     UP

• R64W PSY

     UP

• R71W PSY

     UP