IBM Support

IC98444: ANR9999D DURING BACKUP STGPOOL WHEN ATTEMPTING TO MOUNT A VOLUME

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The Tivoli Storage Manager is not properly handling an
    error returned from the Storage Management Subsystem (SMS)
      catalog. A ANR9999D is generated rather than indicating
      there was a mount failure:
        ANR9999D_2231172434 OpenActiveVol(asvolmnt.c:4756)
          Thread<nnn>: Unknown result code (-1) from pvrOpen.
    Tivoli Storage Manager Versions Affected:
      6.3 and above
    Customer/L2 Diagnostics (If Applicable):
      Using the trace class PVRZOSMEDIA on the Tivoli Storage
      Manager server the following output can be seen:
      [pvrzosm.c][531][ZosmOpenExt]:Opening volume mpP->volName,
        incoming volNameP "570173" len=6.
      [pvrzosm.c][675][ZosmOpenExt]:Opening Private vol
        mpP->volName "570173".
      [pvrzosm.c][766][ZosmOpenExt]:Media Server name ZMEDIA -
        HLA <hostname> and LLA = 1555.
      [pvrzosm.c][770][ZosmOpenExt]:Return code from ANRioctl -1
        free reqBlk.
      [pvrzosm.c][773][ZosmOpenExt]:Return & rsn code from
        ANRioctl 4 0.
      [pvrzosm.c][776][ZosmOpenExt]:Dynrc 4  dynerror  9704
        dyninfo 0.
      [pvrzosm.c][783][ZosmOpenExt]:zosmOpenExt exit rc = -1.
      [pvrzosm.c][385][ZosmOpen]:zosmOpen exit rc = -1 retry
        count 1.
      [output.c][7531][PutConsoleMsg]:ANR9999D_2231172434
        OpenActiveVol(asvolmnt.c:4756) Thread<nnn>: Unknown
        result code (-1) from pvrOpen.
        ANR9999D Thread<nnn> issued message 9999 from:
        ANR9999D Thread<nnn>  0x00000080a26712 OutDiagToCons
        ANR9999D Thread<nnn>  0x00000080a29cf4 outDiagfExt
        ANR9999D Thread<nnn>  0x0000008091b380 AsOpenVol
        ANR9999D Thread<nnn>  0x00000080916b5a AsAcquireInputVol
        ANR9999D Thread<nnn>  0x000000808e9840 AsOpenSeg
        ANR9999D Thread<nnn>  0x0000008096e87a DoOpenSeg
        ANR9999D Thread<nnn>  0x0000008096ee5e SsAuxSrcThread
        ANR9999D Thread<nnn>  0x00000080ac8b02 StartThread
        ANR9999D Thread<nnn>  0x0000417823d2c6 *UNKNOWN*
        ANR9999D Thread<nnn>  0x0000417817f4aa *UNKNOWN*
        ANR1227E BACKUP STGPOOL: Process 73 terminated -
          internal server error detected.
      Enabling a Media Server shows the following:
      ANZDRVALLOC:769:drvAlloc drvAlloc __svc99 rc = 4
        S99_ERROR = 38660.
    Initial Impact:
      Medium
    Additional Keywords:
      zz63 z/OS MEDIASERVER
    

Local fix

  • Diagnose the SMS catalog to determine cause of mount
      failure and try the command again.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All Tivoli Storage Manager server users of   *
    *                 ZOSMEDIA libraries.                          *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 6.3.5 and 7.1.1. Note that this is *
    *                                                              *
    *                 subject to change at the discretion of IBM.  *
    ****************************************************************
    *
    

Problem conclusion

  • This problem was fixed.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC98444

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    63L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-12-19

  • Closed date

    2014-02-04

  • Last modified date

    2014-02-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63A PSY

       UP

  • R63L PSY

       UP

  • R71A PSY

       UP

  • R71L PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 63L

Reference #: IC98444

Modified date: 04 February 2014