IBM Support

IC98087: CLIENT CAN CRASH WHEN USING APPLICATION PROTECTION.

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The client (dsmc, dsm, dsmj, dsmcsvc, or dsmcad) can crash
    when using Application Protection during VM backups.
    To enable application protection the following line would be
    required in the dsm.opt file.
    include.vmtsmvss "Name of Virtual Machine"
    Stack:
    tsmvisdk!visdkStartProgramInGuest+0x71f
    dsmcsvc!WsGuestOperations::StartProgram+0x1f6
    dsmcsvc!ACM::acmThreadUpdateHB+0x303
    msvcr100!endthreadex+0x43
    msvcr100!endthreadex+0xdf
    kernel32!BaseThreadInitThunk+0xd
    ntdll!RtlUserThreadStart+0x1d
    Initial impact: High
    Platforms Affect: Windows & Linux
    Version affected: 6.4
    

Local fix

  • Do not use TSM self-contained application protection (i.e.
    comment out INCLUDE.VMTSMVSS option(s)).
    Use the VMware Tools (the default TSM for VE setting) to
    quiesce applications together with internal tools to the
    application (Exchange or SQL) to truncate the logs.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Backup-Archive client Version 6.4            *
    *                 with Application Protection on Microsoft     *
    *                 Windows platforms                            *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in level 6.4.2. Note that this is subject    *
    *                 to change at the discretion of IBM.          *
    ****************************************************************
    *
    

Problem conclusion

  • Enhanced client code to do additional checks before accessing
    memory stuctures that may be empty.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC98087

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    64W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-12-03

  • Closed date

    2013-12-20

  • Last modified date

    2013-12-20

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R64W PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 64W

Reference #: IC98087

Modified date: 20 December 2013