IBM Support

IC98036: TIVOLI STORAGE MANAGER CLIENT GRAPHICAL INTERFACE FREEZES WHEN PRINTING "TIVOLI STORAGE MANAGER HELP" FEATURE.

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APAR status

  • Closed as program error.

Error description

  • Tivoli Storage Manager Client Graphical Interface freezes when a
    user tries to print the "TivolI Storage Manager Help"
    documentation.
    
    The problem is  reproducible as follows:
    1. Start the graphical interface
    2. Select Help from top menu and then "Getting started..."
    entry.
    3. A new window  is opened titled "Tivoli Storage Manager Help"
    4. Click on the Print icon
    
    From that moment the graphical interfaces freezes and from the
    Windows Task Manager it is possible to verify the CPU and memory
    increase constantly their memory and workload usage.
    The printer queue is continuously on spooling but nothing is
    printed. As consequence a crash may occur on the system if the
    process javaw.exe is not killed before that  all the system
    memory is used.
    
    Customer/L2 Diagnostics:
    It has been verified that the problem is on the Java library
    used by the client (which happens to be IBM Java 7) that does
    not correctly manage the print spooling.
    If the Java console is enabled the following error can be seen:
    
    Exception in thread "AWT-EventQueue-0"
    java.lang.OutOfMemoryError: Java heap space
    
    Initial Impact:
    Low
    

Local fix

  • Additional Keywords:
    TSM GUI java print crash javaw.exe OutOfMemoryError
    
    Local Fix:
    Use the online documentation on IBM site for printing up to date
    manuals.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Printing a help topic from the               *
    *                 Backup-Archive Client GUI                    *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This fix  *
    *                 is currently projected to be available in    *
    *                 levels 6.4.2 and 7.1.1. Note that until      *
    *                 the fixing levels are available, this        *
    *                 information is subject to change at the      *
    *                 discretion of IBM.                           *
    ****************************************************************
    The problem occurs due to an incompatability between the
    version of Java included with the Backup-Archive Client and
    the Java Help also included with the Backup-Archive Client.
    

Problem conclusion

  • A new version of Java Help is now included with the
    Backup-Archive Client.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC98036

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    64W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-12-02

  • Closed date

    2014-04-02

  • Last modified date

    2014-04-02

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R64W PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 64W

Reference #: IC98036

Modified date: 02 April 2014