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IC98026: WINDOWS BACKUP/ARCHIVE CLIENT CRASH DURING RESTORE OF REPARSE POINTS

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Tivoli Storage Manager Backup/Archive client for Windows may
    crash when restoring objects with associated reparse point
    information.
    This may happen on a computer where HSM (or HSM like) software
    is installed or was installed in the past. No error returned
    in dsmerror.log.
    The crash occurs when calling NTReparseOpen function.
    
    This problem was initially fixed by APAR IC73552
    (http://ibm.co/1iciQ2w),
    but reintroduced at 6.4.
    
    The dump has the following callstack:
    Dump stack trace
     dsmc!NTReparseOpen+0xc1
     dsmc!fioWrite+0x6a2
     dsmc!rcWriteFile+0x7f6
     dsmc!RestoreFiles+0x6b1
     dsmc!nqrNoQryRestore+0x498
     dsmc!DccRestoreConsumer::ProcessRequest+0x708
     dsmc!DccRestoreConsumer::HandleQueue+0x473
     dsmc!DccRestoreConsumer::Run+0x180
     dsmc!DccRestoreConsumer::DoThread+0x72
     dsmc!startThread2+0x65
     dsmc!startThread+0xa
     msvcr80!_callthreadstartex+0x1b
     msvcr80!_threadstartex+0x66
     kernel32!BaseThreadStart+0x34
    
    Initial Impact: Medium
    Additional Keywords: hsm reparsepoint  zz64 tsm
    
    Affected Products:
    Tivoli Storage Manager Backup/Archive Client for Windows
    Versions 6.4, 7.1
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Tivoli Storage Manager backup-archive        *
    *                 client for Winodws versions 6.4 and 7.1      *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 6.4.2 and 7.1.1.                   *
    *                 Note that this is subject to change at the   *
    *                 discretion of IBM.                           *
    ****************************************************************
    

Problem conclusion

  • The problem has been fixed.
    

Temporary fix

  • 6.3.2.4 on Windows
    

Comments

APAR Information

  • APAR number

    IC98026

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    64W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-11-29

  • Closed date

    2014-02-06

  • Last modified date

    2015-04-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R64W PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 64W

Reference #: IC98026

Modified date: 23 April 2015