IC97879: CLIENT NOT LAUNCHING FROM CITRIX ENVIRONMENT

APAR status

• Closed as user error.

Error description

• After upgrading from 8.5.3 to 8.5.3FP5, number of end users
  seeing daily
  launching failure.
  Most of the errors seen with getting location information.
  .166 1 SEVERE com.ibm.rcp.topologyhandler.internal.model.Topolog
  yModel
  createExtension com/ibm/icu/util/GregorianCalendar
      java.lang.NoClassDefFoundError:
  com/ibm/icu/util/GregorianCalendar
     at com.ibm.icu.util.SimpleTimeZone.inDaylightTime(Unknown
  Source)
     at com.ibm.icu.impl.TimeZoneAdapter.inDaylightTime(Unknown
  Source)
     at java.util.TimeZone.getOffset(Unknown Source)
     at sun.util.calendar.AbstractCalendar.getCalendarDate(Unknown
  Source)
     at sun.util.calendar.Gregorian.getCalendarDate(Unknown
  Source)
     at sun.util.calendar.Gregorian.getCalendarDate(Unknown
  Source)
     at sun.util.calendar.Gregorian.getCalendarDate(Unknown
  Source)
     at java.util.Date.normalize(Unknown Source)
     at java.util.Date.toString(Unknown Source)
     at java.util.Properties.store(Unknown Source)
     at com.ibm.rcp.internal.util.PersistableMap.store(Unknown
  Source)
     at
  com.ibm.rcp.topologyhandler.internal.model.TopologyModel.createE
  xtension(Unknown
   Source)
     at
  com.ibm.rcp.topologyhandler.internal.TopologyHandlerImpl$2.run(U
  nknown
  Source)
     at org.eclipse.core.internal.jobs.Worker.run(Unknown Source)
   com.ibm.rcp.topologyhandler
  19:49:01.181 2 SEVERE  ﾠ An internal error occurred during:
  "Getting Current
  Location".
      java.lang.NumberFormatException: For input string: "1964 "
     at java.lang.NumberFormatException.forInputString(Unknown
  Source)
     at java.lang.Integer.parseInt(Unknown Source)
     at java.lang.Integer.parseInt(Unknown Source)
     at
  com.ibm.workplace.noteswc.locations.LocationUtil.setProxyPrefere
  nces(Unknown
  Source)
     at
  com.ibm.workplace.noteswc.locations.jobs.RetrieveCurrentLocation
  Job.run(Unknown
  Source)
     at org.eclipse.core.internal.jobs.Worker.run(Unknown Source)
   org.eclipse.core.jobs
  19:49:01.181 1 SEVERE  ﾠ An internal error occurred during:
  "LOAD_TOPOLOGY_JOB".
      java.lang.NoClassDefFoundError:
  com/ibm/icu/util/GregorianCalendar
     at com.ibm.icu.util.SimpleTimeZone.inDaylightTime(Unknown
  Source)
     at com.ibm.icu.impl.TimeZoneAdapter.inDaylightTime(Unknown
  Source)
     at java.util.TimeZone.getOffset(Unknown Source)
     at sun.util.calendar.AbstractCalendar.getCalendarDate(Unknown
  Source)
     at sun.util.calendar.Gregorian.getCalendarDate(Unknown
  Source)
     at sun.util.calendar.Gregorian.getCalendarDate(Unknown
  Source)
     at sun.util.calendar.Gregorian.getCalendarDate(Unknown
  Source)
     at java.util.Date.normalize(Unknown Source)
     at java.util.Date.toString(Unknown Source)
     at java.util.Properties.store(Unknown Source)
     at com.ibm.rcp.internal.util.PersistableMap.store(Unknown
  Source)
     at
  com.ibm.rcp.topologyhandler.internal.components.ExtensionProcess
  or.removeContrib
  utionsFromMap(Unknown Source)
     at
  com.ibm.rcp.topologyhandler.internal.TopologyHandlerImpl.loadExt
  ensions(Unknown
  Source)
     at
  com.ibm.rcp.topologyhandler.internal.TopologyHandlerImpl.access$
  2(Unknown
  Source)
     at
  com.ibm.rcp.topologyhandler.internal.TopologyHandlerImpl$2.run(U
  nknown
  Source)
     at org.eclipse.core.internal.jobs.Worker.run(Unknown Source)
  

Local fix

• Remove workspace directory can make notes launching temporarily.
  Issue comes
  back next day.
  IBM would like more data to diagnose this issue including logs.
  One idea:
  It is possible (in a Citrix) environment that a cache get out
  of sync, so may consider to try resetting the JVM and
  RDS
  cache for this Citrix environment.  If they are not initialized
  correctly, it could create a problem of NoClassFoundError.
  Assuming the Cache files are shared among all users, you will
  need to reference the Citrix setup documentation.  The rough
  idea is to:
  -Using a ID that has R/W privilege, delete the JVM cache file
  and the RDS cache file.... [Notes data
  path]\data\workspace\.config\org.eclipse.osgi\RDSCache.xpd and
  C24*_xpdplat_.jvm_G08 (like C240D2A32P_xpdplat_.jvm_G08).
  -startup up notes in normal fashion, run a few common functions,
  close notes
  -repeat at least 2 more times to burn in the caches
  

Problem summary

Problem conclusion

Temporary fix

Comments

• This APAR is associated with SPR# JACE9AYFXT.
  The problem was caused by a user error or user misunderstanding.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

  LO77043

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels