IC97699: TIVOLI STORAGE MANAGER DOES NOT RECOGNIZE CORRECTLY DEVICES DON UDO2 60GB

IBM Tivoli Storage Manager V6.3 Fix Pack 5 (6.3.5.000) Server Downloads
IBM Tivoli Storage Manager V7.1 Fix Pack 1 (7.1.1.000) Server Downloads

APAR status

• Closed as program error.

Error description

• Problem Description:
  Tivoli Storage Manager Server 6.3 is unable to correctly operate
  with the drives DON UDO2 60GB in a Plasmon GX 24 Library.
  Although the device classes, paths and drives are correctly
  defined the following error is returned everytime a tape is
  mounted:
  
  ANR1401W Mount request denied for volume <volume name> - mount
  failed.
  
  A Tivoli Storage Manager Server trace (PVR MMS NA ADDMSG) will
  show:
  
  14:19:03.170 [170][pvrodsk.c][3328][ODskDefaultCapacity]:Using
  block
  size 8192, number of blocks 3669718.
  14:19:03.170
  [170][pvrodsk.c][3352][ODskDefaultCapacity]:Couldn't match
  capacity with entries in the Device Support Table.
  ====>  14:19:03.170 [170][pvrodsk.c][691][ODskOpen]:Wrong format
  of the media,  mount failure. <====
  14:19:03.171 [170][mms.c][1567][MmsDismountVolume]:Dismounting
  volume
  <Volume Name>  from drive OPTICAL_LB0_DR1 (/dev/rop1) in library
  OPTICAL_LB0.
  
  External tools like lbtest and optest can read and write
  correctly on the devices.
  
  Customer/L2 Diagnostics:
  The problem is  that  the coded Device Support Table has not
  been updated with the 60 GB format for the specified device.
  
  Tivoli Storage Manager Versions Affected:
  All Tivoli Storage Manager 6.3 on all platforms
  All Tivoli Storage Manager 7.1 on all platforms
  
  Initial Impact:
  Medium
  
  Additional Keywords:
  PLASMON DON UDO2 60GB ANR1401W
  

Local fix

• Setting the format to a value less than 30 GB will allow the
  device to work correctly.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager server users.     *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available.           *
  *                 This problem is currently projected          *
  *                 to be fixed in levels 6.3.5 and 7.1.1.       *
  *                 Note that this is subject to change at the   *
  *                 discretion of IBM.                           *
  ****************************************************************
  *
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R63A PSY

     UP

• R63H PSY

     UP

• R63L PSY

     UP

• R63S PSY

     UP

• R63W PSY

     UP

• R71A PSY

     UP

• R71H PSY

     UP

• R71L PSY

     UP

• R71S PSY

     UP

• R71W PSY

     UP