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IC97699: TIVOLI STORAGE MANAGER DOES NOT RECOGNIZE CORRECTLY DEVICES DON UDO2 60GB

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Problem Description:
    Tivoli Storage Manager Server 6.3 is unable to correctly operate
    with the drives DON UDO2 60GB in a Plasmon GX 24 Library.
    Although the device classes, paths and drives are correctly
    defined the following error is returned everytime a tape is
    mounted:
    
    ANR1401W Mount request denied for volume <volume name> - mount
    failed.
    
    A Tivoli Storage Manager Server trace (PVR MMS NA ADDMSG) will
    show:
    
    14:19:03.170 [170][pvrodsk.c][3328][ODskDefaultCapacity]:Using
    block
    size 8192, number of blocks 3669718.
    14:19:03.170
    [170][pvrodsk.c][3352][ODskDefaultCapacity]:Couldn't match
    capacity with entries in the Device Support Table.
    ====>  14:19:03.170 [170][pvrodsk.c][691][ODskOpen]:Wrong format
    of the media,  mount failure. <====
    14:19:03.171 [170][mms.c][1567][MmsDismountVolume]:Dismounting
    volume
    <Volume Name>  from drive OPTICAL_LB0_DR1 (/dev/rop1) in library
    OPTICAL_LB0.
    
    External tools like lbtest and optest can read and write
    correctly on the devices.
    
    Customer/L2 Diagnostics:
    The problem is  that  the coded Device Support Table has not
    been updated with the 60 GB format for the specified device.
    
    Tivoli Storage Manager Versions Affected:
    All Tivoli Storage Manager 6.3 on all platforms
    All Tivoli Storage Manager 7.1 on all platforms
    
    Initial Impact:
    Medium
    
    Additional Keywords:
    PLASMON DON UDO2 60GB ANR1401W
    

Local fix

  • Setting the format to a value less than 30 GB will allow the
    device to work correctly.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All Tivoli Storage Manager server users.     *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available.           *
    *                 This problem is currently projected          *
    *                 to be fixed in levels 6.3.5 and 7.1.1.       *
    *                 Note that this is subject to change at the   *
    *                 discretion of IBM.                           *
    ****************************************************************
    *
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC97699

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    62A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-11-15

  • Closed date

    2013-12-12

  • Last modified date

    2013-12-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 62A

Reference #: IC97699

Modified date: 12 December 2013