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IC97624: BACKED UP FILES OF A REMOTE SHARE'S MOUNT POINT NOT VISIBLE IN THE CLIENT GUI ON WINDOWS

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APAR status

  • Closed as program error.

Error description

  • After backing up a remote shared directory whose structure
    includes a volume mount point, the Tivoli Storage Manager
    client GUI restore operation will not display any objects under
    the mount point.
    No error messages are displayed in the GUI or written to
    dsmerror.log.
    
    
    Customer/L2 Diagnostics:
    The error scenario can be recreated using the following steps:
    
    Steps 1 - 5 are performed on machine1.
    
    1. Create a disk E: with some files on it.
    2. Create a disk L:
    
    Note: the drive letters do not really matter, but they are just
    an example.
    
    3. Create directory L:\Test\Backup
    4. Use mountvol to mount E: on L:\Test\Backup
    5. Use the dir command to verify that L:\Test\Backup now appears
    as a junction
    
    Steps 6 and 7 are performed on machine2.
    
    6. On machine 2, use Tivoli Storage Manager client commandline
    to back up machine1's L:\Test\Backup directory.
    
        dsmc i \\machine1\l$\Test\Backup\ -subdir=yes
    
    7. On machine 2, use the Tivoli Storage Manager client GUI to
    try to restore data from \\machine1\l$\Test\Backup. No objects
    under Backup are displayed.
    
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager: All Clients on Windows
    
    Initial Impact:
    Medium
    
    
    Additional Keywords:
    TSM, share, net use, net share,
    

Local fix

  • Use the Tivoli Storage Manager client commandline to query and
    restore objects located under the remote share's mount
    point.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: The backup-archive client versions 5.2.2     *
    *                 and higher are affected on Windows           *
    *                 platforms                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 6.4.2 and 7.1.1. Note that this    *
    *                 is subject to change at the discretion of    *
    *                 IBM.                                         *
    ****************************************************************
    *
    

Problem conclusion

  • The problem has been fixed so that now TSM GUI allows
    expanding a directory mount point on restore in case there
    are some file underneath.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC97624

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    64W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-11-13

  • Closed date

    2014-01-17

  • Last modified date

    2014-01-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • DSM
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R64W PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 64W

Reference #: IC97624

Modified date: 17 January 2014