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IC96628: CRASH OF THE CLIENT ON LANFREE 'BACKUP VM' OR 'RESTORE VM'

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Error Description:
    
    The lanfree 'BACKUP VM' or 'RESTORE VM' operations might crash
    the client.
    The same operations without lanfree complete successfully.
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager client 6.4.1 on windows and linux
    
    Customer/L2 Diagnostics (If Applicable)
    
    On a windows client the following might be seen :
    dsmc.exe caused exception C0000005 (EXCEPTION_ACCESS_VIOLATION)
    The Call stack for this crash will looks like :
    
    00000000`0966f010 000007fe`ed6e0294
    tsmapi64!DccVirtualServerSession::~DccVirtualServerSession+0x76
    [d:\tsm641c.130718a_x64\common\vs\vssess.cpp @ 398]
    00000000`0966f050 000007fe`ed6e2fc2
    tsmapi64!DccVirtualServerSession::`scalar deleting
    destructor'+0x14
    00000000`0966f080 000007fe`ed6b10b3
    tsmapi64!DccVsLanFreeProtocol::~DccVsLanFreeProtocol+0x4d2
    [d:\tsm641c.130718a_x64\common\vs\dccvslanfreeprotocol.cpp @
    524]
    00000000`0966f950 00000000`73631d9f
    tsmapi64!vsLanFreeSessionThread+0xc3
    [d:\tsm641c.130718a_x64\common\vs\vsaccept.cpp @ 730]
    00000000`0966f9a0 00000000`73631e3b msvcr100!endthreadex+0x43
    00000000`0966f9d0 00000000`76e3652d msvcr100!endthreadex+0xdf
    00000000`0966fa00 00000000`7706c541
    kernel32!BaseThreadInitThunk+0xd
    00000000`0966fa30 00000000`00000000
    ntdll!RtlUserThreadStart+0x1d
    
    Initial Impact: High
    
    Additional Keywords: zztsm crash client lanfree IC91669
    
    | MDVPARTL 6.4.1.0 5698ISMCL |
    

Local fix

  • Use LAN backups.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Backup-Archive client 6.4.1 on               *
    *                 Windows and Linux                            *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in level 6.4.2. Note that this is subject to *
    *                 change at the discretion of IBM.             *
    ****************************************************************
    *
    

Problem conclusion

  • The problem has been fixed so it does not occur any more.
    

Temporary fix

  • A fix for this problem is currently targeted for interim fix
    package 6.4.1.2. Until the interim fix is actually available,
    this information is subject to change at the discretion of IBM.
    

Comments

APAR Information

  • APAR number

    IC96628

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    64W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-10-04

  • Closed date

    2013-10-21

  • Last modified date

    2013-10-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • TSMAPI
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R64L PSY

       UP

  • R64W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 64W

Reference #: IC96628

Modified date: 21 October 2013