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IC96462: THE TIVOLI STORAGE MANAGER SERVER REPORTS MOUNT REQUEST DENIED

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • A Tivoli Storage Manager server utilizing the Tivoli Storage
    Manager for z/OS Media server reported the following:
    
    ANR1401W Mount request denied for volume ABC001 - mount failed.
    ANR0525W Transaction failed for session 793 for node USER01
              (Linux86) - storage media inaccessible.
    
    When trace classes PVRNERROR and PVRNOPEN are active on the
    Tivoli Storage Manager server, trace entries will show the
    following at the time the failure is reported:
    
    hh:mm:ss.xxx ■nnnnn■pvrzosm.c■3614■PvrZosInvokeAPI:
                         z/OS MS OPEN completes after 1 attempts
                         with rc = -1:-3 rsn= 110.
    
    hh:mm:ss.xxx ■nnnnn■pvrzosm.c■645■ZosmOpen:)
                         Return & rsn code from ANRioctl -3 110.
    
      TSM Versions Affected:
      6.3 Tivoli Storage Manager servers
    
      Customer/L2 Diagnostics (If Applicable):
      None
    
      Initial Impact:
      Medium
    
      Additional Keywords:
      None
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All Tivoli Storage Manager server users of   *
    *                 ZOSMEDIA libraries.                          *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in level 6.3.5 and 7.1.1. Note that this is  *
    *                 subject to change at the discretion of IBM.  *
    ****************************************************************
    *
    

Problem conclusion

  • This problem was fixed.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC96462

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    63L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-09-27

  • Closed date

    2013-11-07

  • Last modified date

    2013-11-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63A PSY

       UP

  • R63L PSY

       UP

  • R71A PSY

       UP

  • R71L PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 63L

Reference #: IC96462

Modified date: 07 November 2013