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IC94965: TIVOLI STORAGE MANAGER CLIENT CRASH DURING SYSTEMSTATE BACKUP

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The Tivoli Storage Manager client may crash when processing the
    SystemState.
    
    Callstack:
    dsmcsvc!DFcgAbstractList::Unlock
    dsmcsvc!DFcgLinkedListIterator::ᄉscalar deleting
    destructor'+0x30
    dsmcsvc!DccStatusBlock::ccSetStat+0x34b
    dsmcsvc!DscIncrBack+0xb48
    
    This problem can occur if the Tivoli Storage Manager LVSA is
    installed although it is not being used:
    SNAPSHOTPROVIDERFS: NONE
    SNAPSHOTPROVIDERIMAGE: NONE
    
    | MDVREGR 6.3.1.0 |
    Initial impact: Medium
    Platforms affected: Windows
    

Local fix

  • Remove LVSA (logical volume snapshot agent) by starting the
    Client install and selecting Modify.
    
    Alternatively, upgrading to Client 6.4.0 or later will also
    remove LVSA as this feature has been removed starting at 6.4.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Version 6.2.5 and 6.3.1 backup-archive       *
    *                 clients running on Microsoft Windows.        *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 6.3.2 and 6.4.2. Note that this    *
    *                 is subject to change at the discretion of    *
    *                 IBM.                                         *
    ****************************************************************
    *
    

Problem conclusion

  • The problem described in this APAR has been fixed so that it no
    longer occurs.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC94965

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    63W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-08-16

  • Closed date

    2013-08-26

  • Last modified date

    2013-09-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • DSMC
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R63W PSY

       UP

  • R64W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 63W

Reference #: IC94965

Modified date: 19 September 2013