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IC94280: CRASH ON BACKUP VM WHEN MANAGEMENT CLASS USED WITH DIRMC OPTION IS NOT IN CLIENT DOMAIN OR DOES NOT EXIST.

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • If the DIRMC option is used in the dsm.opt file of the client
    and the management class name does not exist on the Tivoli
    Storage Management Server or is not defined in the domain to
    which the client node belongs, then a BACKUP VM command will
    crash.
    
    The crash message will be found in dsmcrash.log and will
    look like :
    
    <time stamp>
    IBM Tivoli Storage Manager
    Version: 6.4.0.10
    Build date:  Tue May 14 18:43:16 2013
    
    dsmc.exe caused exception C0000005 (EXCEPTION_ACCESS_VIOLATION)
    00000000EE183E85
    
    Register dump:
    
    Crash dump successfully written to file
    'C:\Program Files\Tivoli\TSM\baclient\dsmcrash.dmp'
    
    Stack Trace:
      ... TSMAPI64.dll, dsmPingEx()+1505317 bytes
      ... TSMAPI64.dll, tsmBindMC()+1060 bytes
      ... TSMAPI64.dll, dsmBindMC()+262 bytes
      ... dsmc.exe
      ... dsmc.exe
      ... dsmc.exe
      ... dsmc.exe
      ... dsmc.exe
      ... dsmc.exe
      ... dsmc.exe
      ... dsmc.exe
      ... dsmc.exe
      ... dsmc.exe
      ... MSVCR100.dll, endthreadex()+67 bytes
      ... MSVCR100.dll, endthreadex()+223 bytes
      ... kernel32.dll, BaseThreadInitThunk()+13 bytes
      ... ntdll.dll, RtlUserThreadStart()+33 bytes
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager Client 6.2.2 and later on Linux and
    Windows
    
    Initial Impact: Low
    
    Additional Keywords: crash dirmc mgclass VMware backup
    
    | MDVPARTL 6.2.2.0 5698ISMCL |
    

Local fix

  • Correct the DIRMC option value or remove it from the dsm.opt
    file.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Tivoli Storage Manager client versions       *
    *                 6.1.5, 6.2.4, 6.2.5, 6.3.1, 6.4.0, and 6.4.1 *
    *                 in Windows VmWare environment with           *
    *                 client-node proxy support.                   *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 6.3.2 and 6.4.2.                   *
    *                 Note that this is subject to change at the   *
    *                 discretion of IBM.                           *
    ****************************************************************
    *
    

Problem conclusion

  • The code has been changed so that the problem does no longer
    occur.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC94280

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    64W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-07-22

  • Closed date

    2013-10-21

  • Last modified date

    2013-10-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R63W PSY

       UP

  • R64W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 64W

Reference #: IC94280

Modified date: 21 October 2013