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IC93784: ANS2614S A PROTOCOL ERROR OCCURRED IN COMMUNICATIONS BETWEEN THE CLIENT AND THE SERVER IN JAVA GUI AND WEB CLIENT RESTORE

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APAR status

  • Closed as program error.

Error description

  • While navigating the restore directory tree view in the Java GUI
    or web client, the following error is displayed:
    
    ANS2614S A protocol error occurred in communications between the
    client and the server
    
    After this error is encountered, the Java GUI or web client
    might not display restorable files and directories correctly.
    
    This is the same problem that is described by APAR IC90081. This
    problem was supposed to have been fixed in version 6.4.0.10, but
    the fix was incomplete.
    
    
    | MDVPARTL 6.4.0.10-TIV_5698MCL | (IC90081)
    
    
    
    Customer/L2 Diagnostics:
    In the dsmj.log the following java exception is logged:
    
    
    Verb (setVerb): java.lang.ArrayIndexOutOfBoundsException
    java.lang.ArrayIndexOutOfBoundsException
     at
    COM.ibm.storage.adsm.shared.csv.VByteArray.getBytes(VByteArray.j
    ava:182)
     at COM.ibm.storage.adsm.shared.csv.Verb.setVerb(Verb.java:643)
     at
    COM.ibm.storage.adsm.shared.csv.IMBase.imBackQry(IMBase.java:136
    8)
     at
    COM.ibm.storage.adsm.shared.comgui.DcgServerFileSystemTree.cgGet
    FileEntries(DcgServerFileSystemTree.java:3586)
     at
    COM.ibm.storage.adsm.shared.comgui.DcgServerFileSystemTree.cgGet
    NodeEntries(DcgServerFileSystemTree.java:4207)
     at
    COM.ibm.storage.adsm.shared.comgui.DcgFileSystemTree.cgLoadNode(
    DcgFileSystemTree.java:7742)
     at
    COM.ibm.storage.adsm.shared.clientgui.DHierArrayView.ciExpandNod
    e(DHierArrayView.java:1498)
     at
    COM.ibm.storage.adsm.shared.clientgui.DHierArrayView.ciHandleExp
    andCollapseEvent(DHierArrayView.java:2432)
     at
    COM.ibm.storage.adsm.shared.clientgui.DHierArrayView.treeExpande
    d(DHierArrayView.java:3578)
     at javax.swing.JTree.fireTreeExpanded(JTree.java:2775)
     at javax.swing.JTree.setExpandedState(JTree.java:3625)
    
    
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager Backup-Archive Client 6.4.0.0 - 6.4.0.10
    
    
    
    Initial Impact:
    Medium
    
    
    
    Additional Keywords:
    TSM IC90081 ANS2614S CLIENT RESTORE GUI JAVA
    

Local fix

  • Use the command line client to perform the restore.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Backup-Archive client version 6.4 on all     *
    *                 supported platforms.                         *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in level 6.4.2.                              *
    *                 Note that this is subject to change at the   *
    *                 discretion of IBM.                           *
    ****************************************************************
    *
    

Problem conclusion

  • The problem described in this APAR has been fixed so that it no
    longer occurs.
    

Temporary fix

  • A fix for this problem is currently targeted for interim fix
    package 6.4.0.11. Until the interim fix is actually available
    this information is subject to change at the discretion of IBM.
    

Comments

APAR Information

  • APAR number

    IC93784

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    64W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-06-28

  • Closed date

    2013-08-30

  • Last modified date

    2013-08-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • DSM
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R64A PSY

       UP

  • R64H PSY

       UP

  • R64L PSY

       UP

  • R64M PSY

       UP

  • R64S PSY

       UP

  • R64W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 64W

Reference #: IC93784

Modified date: 30 August 2013