IBM Support

IC92587: OS SYSTEM WAS REBOOTED WITHOUT WARNING MESSAGE WHEN DOING UPGRADE CLIENT FROM 63 TO 64

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Installed TDP for VM and BA 6.3, this env can work correctly
    without any issue. Currently, customer want to upgrade BA to
    V6.4. During upgrade, the server will be recycle without any
    warning message.
    
    Steps:
    
    1. Install TDP V6.3 for VM. The server will be recycled as
    required.
    2. Install BA 6.3.
    3. Run installer for BA V6.4. The server will be recycled during
    installation of Microsoft Visual C++ 2010  x86
    
    Or
    
    1. Install TDP V6.3 for VM. The server will be recycled as
    required.
    2. Run installer for BA V6.4. Two components of  Microsoft
    Visual C++ 2010  x86 and Microsoft Visual C++ 2010  x64 will be
    installed.  The server will be recycled during installation of
    Microsoft Visual C++ 2010  x86
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All backup-archive client versions as        *
    *                 follows:                                     *
    *                 - 6.3.0.0, 6.3.1.0, 6.3.2.0                  *
    *                 - 6.4.0.0, 6.4.1.0                           *
    *                 - 7.1.0.0 (does not reboot, but does not     *
    *                           notify when a reboot is needed)    *
    ****************************************************************
    * PROBLEM DESCRIPTION: During installation of the version 6.3  *
    *                      or 6.4 backup-archive client on         *
    *                      Microsoft Windows, the system might     *
    *                      reboot without notice. This can occur   *
    *                      following the install of the Visual     *
    *                      C++ run-time libraries, but before the  *
    *                      actual backup-archive client software   *
    *                      is installed.                           *
    *                                                              *
    *                      In the version 7.1.0 client, the        *
    *                      automatic reboot does not occur, but    *
    *                      neither is it logged if a reboot is     *
    *                      required.                               *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when needed. This         *
    *                 problem is an install issue only. This       *
    *                 problem is currently projected to be fixed   *
    *                 in levels  6.4.2.0 and 7.1.1.0. Note         *
    *                 that until the fixing levels are available,  *
    *                 this information is subject to change at     *
    *                 the discretion of IBM.                       *
    ****************************************************************
    *
    

Problem conclusion

  • The installer has been modified so that the system will not be
    automatically rebooted if the Visual C++ run-time library
    install requires a reboot. Instead, if a post-install reboot is
    needed, the backup-archive client installation will notify users
    of a reboot request at the conclusion of the installation
    process.
    

Temporary fix

  • 6.3.2.4 interim fix on Windows
    

Comments

APAR Information

  • APAR number

    IC92587

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    64W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-05-28

  • Closed date

    2014-03-04

  • Last modified date

    2015-04-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R63W PSY

       UP

  • R64W PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 64W

Reference #: IC92587

Modified date: 23 April 2015