IBM Support

IBM i Access 5250 Display or Print Error: e8925 - Creation of Device Failed

Technote (troubleshooting)


Problem(Abstract)

This document describes a problem where IBM Access for Windows PC5250 or IBM i Access Client Solutions 5250 connection fails with an error message e8925.

Resolving the problem

This document describes a problem where IBM Access for Windows PC5250 or IBM i Access Client Solutions 5250 connection fails with an error message e8925.

There are times when error message E8925 - Creation of device failed is the result when trying to configure a new 5250 session, using a named device. Using no workstation name, and defaulting to QPADEVxxxx, the session is created successfully.

From the IBM i, the following troubleshooting steps can be used to identify the problem:

  1. WRKJOB QTVDEVICE
  2. Select each of the ACTIVE jobs, one at a time
  3. Display the joblog
  4. Look for messages directly related to the device name in question

The following messages are likely to be found:

Message ID . . . . . . . . . : CPD0043
Message file . . . . . . . . : QCPFMSG
Library . . . . . . . . . : QSYS

Message . . . . : Keyword IGCFEAT not valid for this command.
Cause . . . . . : A keyword was specified on a command that has no
corresponding parameter.
Recovery . . . : Correct or omit the keyword, and then try the command
again.


Message ID . . . . . . . . . : CPDA4A8
Message file . . . . . . . . : QCPFMSG
Library . . . . . . . . . : QSYS

Message . . . . : CRTDEVDSP command failed. See previous messages.
Cause . . . . . : The following command string was issued and failed: &2
Recovery . . . : See previous messages for the error. Fix the error and
try the command again.
Technical description . . . . . . . . : This command was issued from within
another command. The information given here is to give the command string
that was issued for problem determination.

This message indicates they have a custom CRTDEVDSP command that is not compatible with the system CRTDEVDSP command

Performing a WRKOBJ OBJ(*LIBL/CRTDEVDSP) OBJTYPE(*CMD) indicated another CRTDEVDSP command.

In this scenario, the CRTDEVDSP command was a custom object in a library ahead of QSYS. Using the IBM-supplied command resolved the issue.


Cross reference information
Segment Product Component Platform Version Edition
Operating System IBM i 6.1
Operating System IBM i 7.1
Operating System IBM i 7.3
Operating System IBM i 7.2

Historical Number

597750278

Document information

More support for: IBM i
Access for Windows

Software version: 5.4.0, 5.4.5, 6.1, 6.1.0, 6.1.1, 7.1, 7.1.0, 7.2, 7.2.0, 7.3, Version Independent

Operating system(s): IBM i

Reference #: N1011564

Modified date: 20 May 2013