II05195: HOW TO CONVERT A NORMAL PMR TO AN ELECTRONIC ONE FOR IBMLINK PMRREQUESTS

APAR status

• Closed as canceled.

Error description

• **********************************************************
  *                                                        *
  * Information in this APAR is obsolete and is no         *
  * longer being maintained.  Electronic Technical         *
  * Response (ETR) functions should be created through the *
  * IBM Service Request (SR) application.  How to access   *
  * and create SRs can be found at the following URL:      *
  *                                                        *
  * http://www.ibm.com/support/docview.wss?uid=swg21461275 *
  *                                                        *
  **********************************************************
  How to convert an existing PMR into ETR for electronic mode:
  1. Logon to Servicelink in the web.
  2. Select ETR option.
  3. Select "List ETR records" for "My account" then click SUBMIT
     button.
  4. Select the ETR to convert and then click ASSIGN option.
  5. Enter IBMLINK userid to assign the PMR and click CONTINUE
     option.
  6. The PMR has now been converted.
  Notes:
  1) The email address used to access Servicelink is not the
     same as your IBMLINK userid.  If necessary, open an IBMLINK
     account to obtain an userid.
     Similarly, your IBM ID which is used to log into ServiceLink
     is not your IBMLink ID. You can find your IBMLink ID by
     viewing the "signature" lines designating your updates in
     ETRs.
  
  
  2) The other option is to supply us your email address for
     correspondence by email.  When sending PMR updates by email,
     please specify the PMR number in subject line in the form
     of 'PMR pppppp,bbb,ccc' where pppppp is the PMR#, bbb is the
     branch office, and ccc is the country code (000 for United
     States).  Also, specify the following email addresses for the
     recipients:
     a) mvs_support@mainz.ibm.com
     b) tcpdoc@us.ibm.com
  
  (Keyword for search purposes ...... IIELECTRONIC )  Howto
  

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

• INFO APAR CLOSURE.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels