IMM remote control does not start - IBM System x

Resolving The Problem

Source

RETAIN tip: H196657

Symptom

When using Microsoft Internet Explorer (IE) 7 or 8 with an Integrated Management Module (IMM), the remote control window does not open, Java is not started, and there is no warning that a pop-up was blocked.

Steps to recreate the issue:

1. Click Remote control.
   
   
2. Click "Start Remote Control in Single User Mode" or "Start Remote Control in Multi-User Mode."
   

Affected configurations

The system may be any of the following IBM servers:

• System x3200 M3, type 7327, any model
• System x3200 M3, type 7328, any model
• System x3250 M3, type 4251, any model
• System x3250 M3, type 4252, any model
• System x3250 M3, type 4261, any model
• System x3400 M2, type 7836, any model
• System x3400 M2, type 7837, any model
• System x3500 M2, type 7839, any model
• System x3550 M2, type 4198, any model
• System x3550 M2, type 7946, any model
• System x3650 M2, type 4199, any model
• System x3650 M2, type 7947, any model

This tip is not software specific.
This tip is not option specific.

Workaround

IE advanced security settings are blocking the Java application from starting.

Workaround 1:

• In the Remote control Window, hold the Ctrl key and click "Start Remote Control in Single User Mode" or "Start Remote Control in Multi-User Mode."
  

Workaround 2:

Add the IMM Internet Protocol (IP) address to the local intranet secure sites:

1. From IE, select Tools --> Internet Options --> Security tab --> Local intranet --> "Sites" button --> "Advanced" button.
   
   
2. Add the IP address of the IMM: http://192.168.70.125 (at default)
   
   
3. Clear the "Require server verification for all sites in this zone" check box.
   
   
4. Select Close.
   
   
5. Select OK.
   
   
6. Select OK.
   
   
7. Press F5 to refresh IE.
   
   
8. Click Remote control.
   
   
9. Click "Start Remote Control in Single User Mode" or "Start Remote Control in Multi-User Mode."
   

The Java window will start with the remote control session and the Virtual Media Session. Java is required for this to work. Refer to the IMM User's Guide for more details:

http://www.ibm.com/support/docview.wss?uid=psg1MIGR-5079770

Workaround 3:

• Use Firefox or another Web browser.

Additional information

This issue is caused by an IE limitation that is blocking Java from starting.