IBM Support

IBM MQ has moved to a new Support site to replace the IBM Service Request Tool

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Abstract

IBM has introduced a new Support Community to replace the IBM Service Request Tool. IBM MQ software products and offerings were migrated to this new site on July 27, 2019.  

Content

This new site allows for:

  • Improved product selection
  • Simplified search
  • Greater visibility into the status of your case

To learn more, visit:  https://www.ibm.com/mysupport/s/


What has happened:

  • Migration occurred the weekend of July 27, 2019.
  • Existing SR IDs were automatically moved to the new Support Community 
  • Existing SRs/PMRs were converted to cases

What to do:

  • Familiarize yourself with the above URL https://www.ibm.com/mysupport/s/ and review the videos below

  • Review any automation or process you have for sending in documentation to IBM
    • PMR Numbers have changed to case numbers in the format TS123456789
    • Use the new runmqras instructions for sending IBM MQ and WebSphere MQ data to a case
    • Use the new sdcp instructions for sending IBM MQ and WebSphere MQ for HPE Integrity NonStop data to a case

Related information

Using the IBM MQ runmqras command to collect diagnostic data
Using the IBM MQ sdcp command to collect diagnostic data on HPE Integrity NonStop
IBM Z has moved to the new IBM Support site to replace the IBM Service Request Tool

Cross reference information
Product Component Platform Version Edition
IBM MQ Appliance Firmware All Versions
IBM MQ for HPE NonStop HPE NonStop All Versions
IBM MQ CloudPak Linux All Versions
WebSphere MQ AIX, HP-UX, HPE NonStop, IBM i, Linux, Solaris, Windows All Versions
WebSphere MQ Everyplace Windows All Versions
WebSphere MQ Express Linux, Windows All Versions
WebSphere MQ File Transfer Edition AIX, HP-UX, IBM i, Linux, Solaris, Windows All Versions
WebSphere MQ Telemetry AIX, HP-UX, IBM i, Linux, Solaris, Windows All Versions

Document information

More support for: IBM MQ

Software version: All Versions

Operating system(s): AIX, HP-UX, IBM i, Linux, Solaris, Ubuntu, Windows

Reference #: 0957071

Modified date: 29 July 2019