Some Verse Android users are getting locked out during initial setup on Android 8 and Android 9 devices
Due to changes in Android's Device Admin capabilities in the most recent Android Security updates, in some cases Verse Android users are getting locked out during the initial setup of the Verse Android application. This only affects IBM Traveler servers where the Administrator has enabled device level security requirements such as required device password and/or the ability to wipe the device data (Prohibit devices incapable of security enablement).
Device security violation(s): Device Password, Wipe."
- Open the Android Settings application and search on "device admin apps"
- Tap on the result to open the "device admin apps" settings screen
- Tap the IBM Verse Security entry and select Deactivate, to disable the IBM Verse device administrator temporarily.
- Tap the IBM Verse Security entry and select Activate.