Troubleshooting
Problem
An email with multiple attachments is sent to an email listener in IBM Maximo Asset Management. The Service Request is created/modified successfully. The attached files are added, but they are not in the same sequence as the incoming email
Resolving The Problem
The attached files are processed in the sequence presented to the email listener in the mail headers. The email listener is not a true WYSIWYG email client. The mail body is not parsed, so the CID data in the email cannot be used to determine the sequence of the attached files.
Document Location
Worldwide
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
20 February 2019
UID
ibm10872554