MaaS360 Customer Support Experience Is Changing
We are taking actions to improve your Support experience! IBM appreciates the opportunity to have you as a customer. We always strive to seek new and better ways to improve our communications and support that we offer. With that in mind, we are implementing a new Support Portal for MaaS360 on March 22, 2019.
You can watch a short video to learn more: https://ibm.co/2gKKwlK
The new Support Portal will also offer you self-service capabilities such as ticket creation and ticket updates, ability to attach documents for review by support, and simplified search capability to view ticket history and knowledge base artifacts.
If you do not have credentials that successfully log you into this portal, or you know you have not signed up for an IBMid previously, please either click the "Create an IBM account" link below or navigate to https://www.ibm.com/account/reg/us-en/signup?formid=urx-19776
We also have a new way to access important notifications about MaaS360. This includes notifications from support and release management on topics such as release maintenance notices, incident reporting and newsletters. The notifications can be set up for delivery via email or RSS feed, or by both email and RSS. The types of notifications received can be customized so that there are never too many or too few, and any MaaS360 admin can keep up to date. To register for MaaS360 Product Notifications, see details here: https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/W0dcb4f3d0760_48cd_9026_a90843b9da06/page/MaaS360%20Product%20Notifications
IBM MaaS360 Team