IBM Support

Manual steps to resolve APAR IT27131

How To


Summary

If HOTADD backups are failing with "Error: You do not have access rights to this file (evddk-13)" & you are using a combined vSnap and VADP proxy, use this document to fix the problem.

Objective

Fix the HOTADD backups by following the steps below.

Environment

IBM Spectrum Protect Plus version 10.1.1 or 10.1.2 on VMware.
IBM Spectrum Protect Plus appliance (containing internal vSnap & VADP) or External combined vSnap and VADP proxy. 
This APAR does not apply unless vSnap and the VADP proxy are on the same machine.

Steps

1 . Upgrade IBM Spectrum Protect Plus and vSnap

The IBM Spectrum Protect Plus server must be at 10.1.2.247 or higher. vSnap must be at 10.1.2.72 or higher.
The following document can be used to obtain the required fix:  https://www-01.ibm.com/support/docview.wss?uid=ibm10735279

2 . Disable vApp options

Right click on the VM and choose "Edit settings", then click the vApp Options tab.
Remove the highlighted check mark.
image-20190115151737-1
After removing the check mark and clicking out, it will look like this:
image-20190115151859-2

2. Upgrade VM compatibility to VM version 13

Right click on the VM and choose Compatability -> Upgrade VM Compatability

image-20190117091852-1

Choose ESXi 6.5 or later:

image-20190117092005-2

3. Change VM Guest option to Centos7 (64-bit)  (In order to change this option the VM must be powered off.)

 Right click on the VM and choose Edit Settings. On the VM Options tab, open the General options section and change the Guest OS version to CentOS 7 (64 bit)
image-20190117093057-3

4. Change the SCSI controller to "VMware Paravirtual"

Right click on the VM and choose Edit Settings. In the Virtual Hardware tab, change the type of the SCSI controller to VMware Paravirtual and choose Change Type.
image-20190117093548-4
5. Power on the VM making sure to choose "rescue" mode.

image-20190117103548-2

Log into the machine using root (10.1.1) or serveradmin (10.1.2).
(10.1.1) Run:   dracut -f -v /boot/initramfs-3.10.0-862.el7.x86_64.img 3.10.0-862.el7.x86_64
(10.1.2) Run:   sudo dracut -f -v /boot/initramfs-3.10.0-862.el7.x86_64.img 3.10.0-862.el7.x86_64
Reboot the VM

Document Location

Worldwide

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Component":"","Platform":[{"code":"PF006","label":"CentOS"}],"Version":"10.1.1.x;10.1.2.x","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
25 January 2019

UID

ibm10795372