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PAW error message: SSL error: [SSL: TLSV1_ALERT_PROTOCOL_VERSION] tlsv1 alert protocol version (_ssl.c:661)

Troubleshooting


Problem

After an upgrade of Docker Toolbox, Planning Analytics Workspace (PAW) will not start anymore. The log files include the following error message: SSL error: [SSL: TLSV1_ALERT_PROTOCOL_VERSION] tlsv1 alert protocol version (_ssl.c:661)

Symptom

PAW will not start anymore. The PAW admin tool can not be started as well.

Cause

The new Docker Toolbox version requires a new TLS version.

Environment

Windows 2012 R2
Windows 10
both with Docker Toolbox

Resolving The Problem

Add the line: SET COMPOSE_TLS_VERSION=TLSv1_2 in the Start.bat file of PAW.

Add the line at the following location:

Start.bat

-----------------------------------------------------------------------------

....

SET NO_PROMPT=n

 

REM Avoid a breaking change in Docker Compose 1.9

SET COMPOSE_CONVERT_WINDOWS_PATHS=1

SET COMPOSE_TLS_VERSION=TLSv1_2

 

REM Share the parent directory with the Virtual Machine

.....

-----------------------------------------------------------------------------
Save the file and start PAW via the Start.bat Admin Tool.

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Component":"Planning Analytics Workspace","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All PAW versions","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
14 January 2019

UID

ibm10795089