IBM Support

Where are the logs for IBM Aspera Connect located?

Question/Answer


Question

Where are the Connect logs located?

Cause

N/A

Answer

Connect log files are the most effective tool for analyzing Connect issues. Providing IBM Aspera Support personnel with log files helps them resolve problems quickly.  This article covers Connect 3.6 or later.

Submitting Log Files

To send logs to IBM Support, use the IBM Enhanced Customer Data Repository (ECuREP). Sending log files requires an IBMid.  Click HERE to create one for free.

ECuREP is located here:

Enter your case number (for example, TS001234567) and email address.

ecurep

Note: The best way to submit logs to Aspera is to upload a zip or tar file of the entire log directory. 

Location 

The location of Connect log files differs by operating system:

Windows

The easiest way to find your log folder is to right-click the Connect icon in your system tray. (The icon appears when Connect is running.) In the menu that opens, select Open log folder:

connectwin.jpg

On Windows systems, Connect log files are located here:

     C:\Users\username\AppData\Local\Aspera\Aspera Connect\var\log

The Connect quick installer, introduced in version 3.9.6, also has a log file, located here:

    C:\Users\username\AppData\Local\Temp\AsperaLog\ConnectInstall.log
 

Mac OS X

The easiest way to find your log folder is to click the Connect icon in the menu bar. (The icon appears when Connect is running.) In the menu that opens, select Open log folder:

Open log folder

On Mac OS X systems, Connect log files are located here:
    ~/Library/Logs/Aspera_Connect
 

The log file for the quick installer (a.k.a. one-click installer) is located in the same directory:

    ~/Library/Logs/Aspera_Connect/aspera-one-click-installer.log

Linux

The easiest way to find your log folder is to right-click the Connect icon in the menu bar. (The icon appears when Connect is running.) In the menu that opens, select Open log folder:
 

linuxconnectlog.jpg

On Linux systems, Connect log files are located here:

    ~/.aspera/connect/var/log


If syslog is configured such that the Aspera log information is segregated, logs are likely to be found in /var/log/aspera.log

Document information

More support for: Application Integration and Connectivity

Software version: All Versions

Operating system(s): Platform Independent

Reference #: 0747425

Modified date: 10 July 2019