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PDF outputs are displayed in a small frame in IBM Cognos Analytics 11

Troubleshooting


Problem

After the upgrade to IBM Cognos Analytics 11 PDF outputs do only show in a very small frame, instead of using all of the available window

Screenshot showing the small PDF viewer

Symptom

PDF outputs are only displayed in a small frame, and is not using the overall page.

Cause

The user profile of the user executing the report is referencing a style (also known as skin) from IBM Cognos Business Intelligence 10

Environment

IBM Cognos Analytics 11

Resolving The Problem

Option 1: In Cognos Administration Console change the referenced style for the user profile, to one of IBM Cognos Analytics standard styles.

  1. As Administrator edit the user´s profile in Administration Console
  2. In the Preferences tab, choose Style Corporate.
  3. Select Ok.

Option 2: If using the Business skin is to copy the the viewer directory from <c11>\webcontent\bi\skins\business\ to <c11>\webcontent\skins\business if it does not exist.

Option 3: Copy the skins folder from <c10>\webcontent\skins to <c11>\webcontent\skins and <c11>\webcontent\bi\skins.

A refresh of the browser cache is required after that.

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
19 April 2021

UID

ibm10739581

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