IBM Support

ICP 3.1 EE install on Ubuntu 18.04 fails at auth-pdp intialization

Troubleshooting


Problem

Attempting to install IBM Cloud Private 3.1 EE on a single node system in preparation for a larger cluster installation. The install fails when initializing auth-pdp.

Symptom

Bellow error is generated:

TASK [waitfor : Waiting for auth-pdp to start] ******************************************************************************************************************************
FAILED - RETRYING: Waiting for auth-pdp to start (100 retries left).
FAILED - RETRYING: Waiting for auth-pdp to start (99 retries left).
FAILED - RETRYING: Waiting for auth-pdp to start (98 retries left).
FAILED - RETRYING: Waiting for auth-pdp to start (97 retries left).
FAILED - RETRYING: Waiting for auth-pdp to start (96 retries left).
FAILED - RETRYING: Waiting for auth-pdp to start (95 retries left).
FAILED - RETRYING: Waiting for auth-pdp to start (94 retries left).
FAILED - RETRYING: Waiting for auth-pdp to start (93 retries left).
FAILED - RETRYING: Waiting for auth-pdp to start (92 retries left).
...
FAILED - RETRYING: Waiting for auth-pdp to start (0 retries left).

and

"Error from server (NotFound): pods “auth-pdp” not found"

Cause

One possible cause is the memory size:
How much VCPU and memory does your master VM have?

The minimum requirements have gone up with 3.1 and Kube will not create things without the resources.

Please check Hardware requirements and recommendations here
 

Resolving The Problem

Increasing the memory up to 16GB and the CPU's to 8 or higher. The install should complete without a problem.
 

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Product Synonym

IBM Cloud Private, ICP

Document Information

Modified date:
26 September 2018

UID

ibm10732862