IBM Support

IBM Support - IBM Collaboration Cloud Solutions Support Contacts


IBM Connections Cloud provides enterprise-grade file sharing, communities, web meetings, mail and calendar for any organization.

 

Technical Support

Cloud Support Contact Information

All Countries

Language:  English

Phone Number for Severity 1 issues:  Local country contact number below or US toll number: +1-978-899-9192

Contact Hours and Additional Information: Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Argentina

Language:  Spanish

Phone Number for Severity 1 issues:  0800-555-4288 or 0800-288-5288 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays.  Note: IBM Smart Cloud Notes support is currently available in English only.  Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.

Australia

Language:  English

Phone Number for Severity 1 issues:  1-800-75-2425

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Austria

Language:  English

Phone Number for Severity 1 issues: 0-800-200-288 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Company administrators may submit issues to English language support at any time, Severity 1 issues will be responded to 7 x 24.

Belgium

Language:  English

Phone Number for Severity 1 issues: 0-800-100-10 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Bolivia

Language:  Spanish

Phone Number for Severity 1 issues: 800-101-110 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays.  Note: IBM Smart Cloud Notes support is currently available in English only.  Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.

Brazil

Language:  Brazilian Portuguese

Phone Number for Severity 1 issues: 0800-892-1505

Contact Hours and Additional Information:   Support in Brazilian Portuguese is available Monday - Friday between 09:00-17:00 Brasilia time excluding holidays.  Note: IBM Smart Cloud Notes support is currently available in English only.  Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.

Canada

Language:  English

Phone Number for Severity 1 issues: 1-888-376-0105

Contact Hours and Additional Information:   Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Canada French

Language:  French

Phone Number for Severity 1 issues: 1-888-376-0105

Contact Hours and Additional Information:  Support in French is available during Quebec business hours, Monday to Friday from 9:00 AM to 5:00 PM, except holidays.  Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.

Chile

Language:  Spanish

Phone Number for Severity 1 issues: 800-225-288 or 800-360-311 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays.  Note: IBM Smart Cloud Notes support is currently available in English only.  Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.

China

Language:  English

Phone Number for Severity 1 issues: 10-800-711-0943 or 10-800-110-0869

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Columbia

Language:  Spanish

Phone Number for Severity 1 issues: 01-800-911-0010 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays.  Note: IBM Smart Cloud Notes support is currently available in English only.  Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.

Costa Rica

Language:  Spanish

Phone Number for Severity 1 issues: 0-800-011-4114 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays.  Note: IBM Smart Cloud Notes support is currently available in English only.  Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.

Denmark

Language:  English

Phone Number for Severity 1 issues: 80-882952

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Dominican Republic

Language:  Spanish

Phone Number for Severity 1 issues: 1-800-872-2881 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays.  Note: IBM Smart Cloud Notes support is currently available in English only.  Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.

El Salvador

Language:  Spanish

Phone Number for Severity 1 issues: 800-1288 or 800-1785 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays.  Note: IBM Smart Cloud Notes support is currently available in English only.  Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.

Finland

Language:  English

Phone Number for Severity 1 issues: 0 8001 10015 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

France

Language:  English

Phone Number for Severity 1 issues: 0800-91-4163

Contact Hours and Additional Information:  Company administrators may submit issues to English language support at any time, Severity 1 issues will be responded to 7 x 24.

Germany

Language:  English

Phone Number for Severity 1 issues: 0800-183-0661

Contact Hours and Additional Information:  Company administrators may submit issues to English language support at any time, Severity 1 issues will be responded to 7 x 24.

Greece

Language:  English

Phone Number for Severity 1 issues: 00-800-11-002-4029

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Hong Kong

Language:  English

Phone Number for Severity 1 issues: 800-903409

Contact Hours and Additional Information:  Wharf T&T customers, please call or email : (852) 121-000 or cc@wharftt.com.  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Hungary

Language:  English

Phone Number for Severity 1 issues: 06-800-011-11 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

India

Language:  English

Phone Number for Severity 1 issues: 000-800-100-1625

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Ireland

Language:  English

Phone Number for Severity 1 issues: 1-800-550-000 or 00-800-222-55288 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Israel

Language:  English

Phone Number for Severity 1 issues: To place calls using Bezeq Telecom: 1-80-949-4949 1-80-922-2222 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Italy

Language:  English

Phone Number for Severity 1 issues: 800-789310

Contact Hours and Additional Information:  Company administrators may submit issues to English language support at any time, Severity 1 issues will be responded to 7 x 24.

Japan

Language:  Japanese

Phone Number for Severity 1 issues: Japan (Toll-Free) 0120-557-971

Contact Hours and Additional Information:  Support in Japanese is available during the prevailing business hours in Japan Monday - Friday between 09:00-17:00 JST excluding holidays.  Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.

Korea, South

Language:  English

Phone Number for Severity 1 issues: Japan (Toll-Free) 0120-557-971

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Malaysia

Language:  English

Phone Number for Severity 1 issues: 1-800-80-0011 when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Mexico

Language:  Spanish

Phone Number for Severity 1 issues: Mexico City: 5270-5899.  Country Toll Free outside Mexico City: 01-800-710-5817 (Spanish).  International: 52-55-5270-5899 (Spanish)

Contact Hours and Additional Information:  Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays.  Note: IBM Smart Cloud Notes support is currently available in English only.  Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.

Netherlands

Language:  English

Phone Number for Severity 1 issues: 0800-022-9111 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

New Zealand

Language:  English

Phone Number for Severity 1 issues: 000-911 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp.

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Norway

Language:  English

Phone Number for Severity 1 issues: 800-18285

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Panama

Language:  Spanish

Phone Number for Severity 1 issues: 800-0109 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays.  Note: IBM Smart Cloud Notes support is currently available in English only.  Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.

Peru

Language:  Spanish

Phone Number for Severity 1 issues: 0-800-50-288 or 0-800-70-088 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays.  Note: IBM Smart Cloud Notes support is currently available in English only.  Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.

Philippines

Language:  English

Phone Number for Severity 1 issues: 1-800-1111-0676.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Poland

Language:  English

Phone Number for Severity 1 issues: 0-0-800-111-1111 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Portugal

Language:  English

Phone Number for Severity 1 issues: 800-800-128 and when prompted, enter 877 839-3409

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Puerto Rico

Language:  Spanish

Phone Number for Severity 1 issues: 1-800-225-5288 and When prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:   Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays.  Note: IBM Smart Cloud Notes support is currently available in English only.  Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.

Russia

Language:  English

Phone Number for Severity 1 issues: 8 ˆ 10-800-110-1011 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Singapore

Language:  English

Phone Number for Severity 1 issues: 800-110-1733

Contact Hours and Additional Information:   Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

South Africa

Language:  English

Phone Number for Severity 1 issues: 0800-982-229

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Spain

Language:  English

Phone Number for Severity 1 issues: 900-99-1018

Contact Hours and Additional Information:   Company administrators may submit issues to English language support at any time, Severity 1 issues will be responded to 7 x 24.

Sweden

Language:  English

Phone Number for Severity 1 issues: 020-79-0708

Contact Hours and Additional Information:   Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Switzerland

Language:  English

Phone Number for Severity 1 issues: 0800-89-6797

Contact Hours and Additional Information:   Company administrators may submit issues to English language support at any time, Severity 1 issues will be responded to 7 x 24.

Taiwan

Language:  English

Phone Number for Severity 1 issues: 00-801-102-880 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:   Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Thailand

Language:  English

Phone Number for Severity 1 issues: 1-800-0001-33 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Turkey

Language:  English

Phone Number for Severity 1 issues: 0-811-288-0001 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

UK

Language:  English

Phone Number for Severity 1 issues: 0808-234-3095

Contact Hours and Additional Information:  Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

United States

Language:  English

Phone Number for Severity 1 issues: 1-888-376-0105 or 1-978-899-9192

Contact Hours and Additional Information:   Company Administrators may submit issues to English language support at any time; Severity 1 issues will be responded to 7x24.

Uruguay

Language:  Spanish

Phone Number for Severity 1 issues: 000-410 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:  Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays.  Note: IBM Smart Cloud Notes support is currently available in English only.  Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.

Venezuela

Language:  Spanish

Phone Number for Severity 1 issues: 0-800-225-5288 and when prompted, enter 877 839-3409.  Additional Detailed instructions for calling using AT&T USA Direct are found at http://www.usa.att.com/traveler/index.jsp

Contact Hours and Additional Information:   Support in Spanish is available Monday - Friday between 09:00-17:00 Central Time excluding holidays.  Note: IBM Smart Cloud Notes support is currently available in English only.  Company Administrators Support in English is available at any time. Refer to the All Countries support information for instructions.

Document information

More support for: IBM Connections Cloud

Software version: All Versions

Operating system(s): Platform Independent

Reference #: 0718117

Modified date: 23 August 2018