IBM API Connect Mustgather - Portal 2018

Resolving The Problem

• Deprecated Instructions: Do Not Use

  Please collect and upload following data to CASE.

  apiconnect-up.yaml

  Also output file of 'apic logs' ran as root. (only for OVA)

  Following is example, pod names will vary, and '-n <namespace>' may also be needed depending on users config:

  > kubectl get pods

  NAME                                                                   READY     STATUS    RESTARTS   AGE

  portal-apic-portal-db-mct5r                                   2/2       Running   0          4d

  portal-apic-portal-nginx-74d9b96c85-2f95c       1/1       Running   0          4d

  portal-apic-portal-nginx-74d9b96c85-bzftb        0/1       Pending   0          4d

  portal-apic-portal-nginx-74d9b96c85-z6wdk      0/1       Pending   0          4d

  portal-apic-portal-www-zhqxf                               2/2       Running   0          4d

  Then for each pod output from previous command:

  For www pod:

  > kubectl logs portal-apic-portal-www-zhqxf admin > admin.log

  > kubectl logs portal-apic-portal-www-zhqxf web > web.log

  For db pod:

  > kubectl logs portal-apic-portal-db-mct5r db > db.log

  > kubectl logs portal-apic-portal-db-mct5r dbproxy > dbproxy.log

  For nginx pod:

  > kubectl logs portal-apic-portal-nginx-74d9b96c85-2f95c > nginx.log

  (ignoring the 2 status 'pending' pods)

  Get the pod descriptions:

  > kubectl describe pod portal-apic-portal-db-mct5r > dbpod.desc

  > kubectl describe pod portal-apic-portal-nginx-74d9b96c85-2f95c > nginxpod.desc

  > kubectl describe pod portal-apic-portal-www-zhqxf > wwwpod.desc

  copy off and upload all the generated files.

  Extra logs for CASEs involving pods restarting

  For these PMRs, it is also worth getting the logs from the previous pod incarnation (to see why it failed), to do this, run the same kubectl logs commands as above, but add the '-p' option, e.g.:

  kubectl logs -p portal-apic-portal-db-mct5r db > db.log

  Note: We are working on creating a command which will collect all this detail. It is still work in progress.